The primary functionality of Chat Summary for LiveChat revolves around its ability to generate automatic summaries upon archiving a chat or based on specific tags set by the user. This feature allows users to streamline their workflow by providing quick access to essential information, ensuring that important details are not overlooked. Users can also manually generate summaries from the details section of each chat, offering flexibility in how they manage their interactions.
One of the standout features of Chat Summary is its reporting section, which allows users to view historical summaries along with relevant details such as chat ID, thread ID, and tokens used during the summarization process. This transparency helps businesses track their usage and understand how many tokens are consumed for generating summaries. The app is designed to improve operational efficiency by automating the summarization process while ensuring accuracy through the use of sophisticated AI technology.
The application also includes an auto-generation setting that can be customized according to user preferences. By default, summaries are generated automatically when a chat is archived, but users have the option to disable this feature or specify tags that must be present for auto-generation. This level of customization ensures that users can tailor the app's functionality to fit their specific needs and workflows.
In addition to summarizing chats, Chat Summary for LiveChat can analyze the sentiment of each conversation. By employing natural language processing techniques, the app determines whether a chat has a neutral, positive, or negative tone. This sentiment analysis provides valuable insights into customer interactions and can help identify areas where additional training or support may be needed for customer service teams.
Another useful feature is the ability to generate three keywords that encapsulate the main topics discussed in each chat. This functionality allows users to quickly grasp the essence of conversations and identify patterns or trends in customer inquiries over time. By providing these keywords, Chat Summary enhances the overall understanding of customer interactions and aids in improving service delivery.
Typically, Chat Summary for LiveChat operates on a subscription-based pricing model. Users may receive an initial allocation of tokens for free upon setup, which can then be topped up as needed based on usage.
Key features of Chat Summary for LiveChat include:
Chat Summary for LiveChat serves as an essential tool for businesses looking to enhance their customer support operations by providing efficient and effective ways to manage chat interactions. By combining advanced AI technology with practical features, it empowers teams to deliver better service while maintaining a clear understanding of customer needs and concerns.