At its core, IceburgCRM is built on modern web technologies, utilizing Vue 3 for the frontend, Laravel 10 for the backend, and Tailwind CSS with the DaisyUI plugin for styling. This tech stack ensures a responsive, efficient, and visually appealing user interface while providing a robust and scalable backend infrastructure.
One of the standout features of IceburgCRM is its metadata-driven architecture, which allows for unlimited relationships between modules without requiring common fields. This approach enables users to create complex, multi-module relationships that can accommodate diverse business processes and data structures. For example, users can set up relationships between contracts, accounts, contacts, and geographical data without the need for awkward workarounds or data duplication.
The system offers an impressive array of 25 different input types for fields, ensuring that users can capture and display data in the most appropriate format for their needs. These input types are complemented by Laravel field validation and Maska field masking, which help maintain data integrity and consistency throughout the CRM.
IceburgCRM provides a high degree of visual customization with 26 different themes, including both light and dark options. This allows organizations to align the CRM's appearance with their brand identity or user preferences, enhancing the overall user experience.
Security and access control are well-addressed in IceburgCRM through its module-based role permissions system. Administrators can fine-tune access rights for reading, writing, importing, and exporting data on a per-module basis, ensuring that sensitive information is protected and that users only have access to the data they need.
The platform includes several built-in tools to enhance productivity and data management. A calendar feature allows for scheduling and time management, while audit logs provide a detailed trail of system changes for accountability and troubleshooting. Vue3 Charts offer visual data representation, helping users to quickly understand trends and patterns in their CRM data.
IceburgCRM also supports convertible modules, allowing for the transformation of data from one module type to another as business processes evolve. This feature is particularly useful for sales pipelines or customer journey tracking, where leads may convert to opportunities and then to accounts.
Data migration and integration are made easier with IceburgCRM's ability to import and export data in six different formats: XLSX, CSV, TSV, ODS, XLS, and HTML. This versatility ensures that users can easily move data in and out of the system, facilitating integration with other business tools and processes.
Key features of IceburgCRM include:
IceburgCRM represents a flexible and powerful solution for organizations seeking a customizable CRM that can adapt to their unique business processes and evolve with their needs over time.