Auralis is an AI service desk for AI-first teams, built to resolve customer and IT support queries autonomously across chat, voice, email and tickets. Its customisable AI agents take first contact on incoming requests, resolving up to 75% of them without a human agent, and it is aimed at business, retail and office technology dealers as well as companies and government agencies.
The platform is organised around four products: Autopilot for autonomous resolution, Answer for instant customer answers, Assist for agent support, and Analytics for measuring resolution rates, productivity and cost per ticket. Agents are trained on the company's own knowledge, escalate complex cases to humans, and connect with help desks and CRMs including Zendesk, Intercom, HubSpot, Freshdesk, Salesforce and ServiceNow.
Auralis reports that customers see large productivity gains and lower cost per ticket, with a 30-day pilot offered on the customer's own data and tickets before committing. It suits support teams that want to automate routine requests while keeping a human in the loop for the cases that need one.
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