Cohere.io offers Cohere Assist, a cobrowsing solution designed to enhance customer support experiences. By enabling JavaScript, CX teams can utilize Cohere Assist to scale support 

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Cohere.io offers Cohere Assist, a cobrowsing solution designed to enhance customer support experiences. By enabling JavaScript, CX teams can utilize Cohere Assist to scale support without increasing headcount. This innovative tool helps resolve tickets faster, reduce costs, and ultimately lead to happier agents and satisfied customers. Trusted by ambitious CX teams worldwide, Cohere Assist allows users to train a bot on their help center, providing instant solutions and personalized answers to customers across various channels. \nKey features of Cohere Assist include:<ul> <li>Automation for fast-growing customer service teams</li> <li>Instant, personalized answers using AI that understands language</li> <li>Guiding users through resolutions step-by-step and performing actions on their behalf</li> <li>Converting support articles and past conversations into personalized answers</li> <li>Identifying customer trends and resolving issues with advanced analytics</li> <li>Generative AI extracting answers from resolved tickets to automate responses</li> <li>Integrations to supercharge existing CX stacks and drive self-serve resolutions</li> <li>Dedicated success team for implementing and optimizing personalized flows</li></ul>

Feature	Details
Pricing Structure	Custom pricing for businesses
Key Features	AI-powered customer support
Use Cases	Customer service teams, e-commerce
Ease of Use	Moderate setup required
Platforms	Web-based
Integration	CRM integration
Security Features	Data protection compliance
Team	Founded by AI experts in 2019
User Reviews	Well-received by customer service professionals

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