Key features of CustomerIQ include:
- Native integrations with popular tools like Slack, Hubspot, Zendesk, and Intercom
- AI highlight extraction that automatically extracts feature requests, pain points, and billing issues
- AI filters to filter or track highlights related to any topic
- AI discovery that automatically clusters feedback by common themes
- Docs feature to create research reports and product requirements
- Completely automated feature discovery in CRM notes and records
- AI Assistant for chat-based queries about customer feedback
- Context with every insight, including who said it, when, and in what context
- Flexible views to fit unique needs
- Truly actionable insights
- Scalable from startup to enterprise