Key features of Fin include:
- Instant answers from multiple sources, including Intercom articles, Zendesk help center, public URLs, PDFs, and text-based snippets.
- Different answers for different customers with content targeting based on customer segments.
- Highly configurable with the ability to create bespoke answers that incorporate rich media, external data, and custom actions.
- Seamless integration with Intercom's help desk and other features such as inbox, ticketing, messenger, reporting, and more.
- Continuous optimization through monitoring, suggestions, and performance reports.
- Omnichannel support across Intercom messenger, WhatsApp, SMS, and more.
- Ability to resolve issues in 43 languages and seamlessly handoff complex problems to your support team.
- Integration with workflows for AI-enriched automations and personalized customer experiences.
- Simple setup and customizable options to suit your specific needs.
- Pricing based on resolved conversations, allowing you to control your spend.
