The voice agents are engineered for near real-time performance, boasting ultra-low latency under 500ms to ensure conversations feel natural and human-like, complemented by empathetic interaction capabilities. Beyond immediate responses, the system supports structured outbound campaigns via batch calling, allowing for scalable outreach while maintaining carrier compliance through managed concurrency. Furthermore, the platform excels at proactive customer engagement through templated, context-aware follow-up workflows, ensuring no opportunity is lost due to missed communication.
For text-based automation, the system provides an easy 10-minute setup and deep integration capabilities, linking directly to existing CRMs to update records automatically based on conversational data. It supports advanced functionality like document extraction from various file types (PDFs, Word, Excel) using a state-of-the-art RAG pipeline for high accuracy, and offers native support for leading Large Language Models from providers like OpenAI and Anthropic. A multi-agent architecture, overseen by an intelligent supervisor, allows for specialized domain handling and real-time data extraction, ensuring enterprise-grade performance and security compliance with standards like SOC II and GDPR.
