Haptik is a conversational AI platform founded in 2013 and acquired by Reliance Industries in 2019, and one of the world's largest conversational AI companies, with over 500 enterprises trusting it. Its Enterprise CX Platform lets brands build Intelligent Virtual Assistants that manage the entire customer lifecycle, from purchase to ongoing support, using advanced natural language processing and machine learning for human-like conversations.
The platform offers AI Support and AI Sales Agents built from unstructured data, Voice Agents for phone support, and Smart Agent Chat that gives human agents real-time AI summaries and response suggestions. Its low-code Conversation Studio provides a drag-and-drop bot builder with pre-built industry-specific Smart Skills, intent discovery from existing tickets and chats, and Linguist Pro for multilingual support in 100+ languages. Omnichannel deployment covers web, mobile, WhatsApp, messaging platforms and voice, with seamless handover of complex queries to live agents.
Haptik serves industries including e-commerce and retail, travel and hospitality, telecom, financial services and mortgage, and integrates with CRMs and over 100 other systems. Agent Analytics tracks agent performance, user sentiment and operational metrics, and the platform is enterprise-grade with security and data protection. It is aimed at enterprises that want to accelerate revenue growth while improving operational efficiency through intelligent automation of customer interactions.
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