Key features of Help.center include:
- Automatic Learning: The AI requires no initial setup time and automatically improves each time you add or modify an article.
- Multilingual Support at Scale: Provide the same level of support to customers, no matter how many and which language they use.
- Provide Support 24x7: Offer customer support around the clock, even when your support agents are unavailable.
- All Questions are Answered: Customers can get answers from the AI chatbot and AI search, with the option to raise an email ticket for further assistance.
- Keyboard Shortcuts for All Tasks: Increase productivity with convenient keyboard shortcuts for replying to tickets, changing statuses, and navigating between conversations.
Help.center is the next step towards helping customers faster and reducing resolution times. You can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk, and Freshdesk in just one click.