The platform's core functionality revolves around its ability to answer questions directly, utilizing a sophisticated matching system that connects inquiries to the appropriate knowledge sources or experts within the organization. When Jochem encounters a question it cannot answer, it intelligently routes the query to a designated expert, facilitating direct communication and ensuring that users receive accurate information. This feature not only streamlines the process of obtaining answers but also captures new knowledge from these interactions, which is then fed back into the system to continuously enhance the organization's knowledge base.
Jochem is particularly beneficial for customer support teams, where it can significantly reduce the average handling time (AHT) for inquiries. By providing ready-made replies and suggestions directly within customer experience (CX) tools, Jochem empowers agents to resolve issues more quickly and effectively. The platform also supports automated logging of interactions, which helps in generating insights and tracking performance metrics over time.
Another notable aspect of Jochem is its capacity for continuous learning. As it interacts with users and gathers new information, Jochem updates its knowledge base automatically, minimizing reliance on specific employees for repetitive questions. This feature not only alleviates the burden on staff but also enhances overall operational efficiency by ensuring that knowledge is readily available to all team members.
Jochem's user-friendly interface makes it accessible for organizations of varying sizes and industries. It can handle multiple languages and dialects, making it suitable for diverse work environments. Furthermore, the platform emphasizes data security, ensuring that sensitive internal information remains protected while being utilized effectively.
Key Features of Jochem:
- Instant Answer Retrieval: Quickly provides answers to customer and employee queries without extensive searching.
- Expert Matching: Connects unanswered questions to relevant experts within the organization.
- Continuous Learning: Captures new knowledge from user interactions and updates the knowledge base automatically.
- Integration with CX Tools: Seamlessly integrates into existing customer experience platforms for enhanced support.
- Automated Logging: Tracks interactions and generates insights for performance evaluation.
- Multi-Language Support: Capable of handling queries in various languages and dialects.
- User-Friendly Interface: Designed for ease of use across different organizational levels.
Overall, Jochem stands out as a comprehensive solution for organizations looking to improve their knowledge management processes while enhancing customer support efficiency. By leveraging AI technology, it enables teams to access critical information swiftly and fosters a culture of continuous improvement through its learning capabilities.