The foundation of Lyro's capabilities lies in its use of the Claude large language model (LLM), developed by Anthropic. This model allows Lyro to understand a wide range of customer queries and respond in a conversational manner. The AI is trained to handle various tasks, including answering frequently asked questions, providing information about products and services, and assisting with order statuses. This versatility makes Lyro suitable for a broad spectrum of industries, although it is particularly effective in e-commerce and service-oriented sectors.


One of the key advantages of Lyro is its ability to operate 24/7, ensuring that customers can receive assistance at any time. This constant availability is crucial for businesses that aim to provide exceptional customer experiences, as it allows them to address inquiries promptly without the limitations of traditional support hours. Additionally, Lyro can automatically handle up to 70% of customer issues, significantly increasing support capacity and efficiency.


Lyro's implementation process is designed to be straightforward and user-friendly. Businesses can activate the chatbot with just one click, and it does not require extensive training or technical expertise. Users can easily set up the AI by integrating it with their existing knowledge base, which helps reduce the risk of incorrect answers or "hallucinations" that can occur with less sophisticated models. This feature ensures that the information provided by Lyro is accurate and relevant to the business's offerings.


Another notable aspect of Lyro is its data protection measures. The platform adheres to industry standards for data handling and retention, giving businesses full control over their data. This focus on security is essential for maintaining customer trust and safeguarding sensitive information.


In terms of pricing, Lyro offers a free tier that allows users to test the chatbot's capabilities with up to 50 unique conversations at no charge. For businesses that require additional usage, there are subscription options available. The Lyro AI Plan starts at €39 per month, which provides access to more conversations and advanced features.


Key Features of Lyro by Tidio:


  • AI-powered conversational chatbot designed for customer service automation.
  • Utilizes the Claude large language model for understanding and responding to queries.
  • Capable of handling up to 70% of customer issues automatically.
  • 24/7 availability for continuous customer support.
  • Easy one-click activation without the need for extensive training.
  • Integration with existing knowledge bases to ensure accurate responses.
  • Data protection measures that comply with industry standards.
  • User-friendly interface designed for quick setup and management.
  • Ability to handle a wide range of inquiries related to products and services.
  • Support for various industries, particularly e-commerce and services.
  • Free tier available for testing with up to 50 unique conversations.
  • Subscription plans starting at €39 per month for increased usage.
  • Continuous updates based on user feedback to enhance functionality.
  • Option for businesses to hand off complex inquiries to human agents when necessary.

  • Lyro by Tidio serves as a powerful solution for SMBs looking to enhance their customer service capabilities through AI-driven technology. By automating responses and providing reliable support around the clock, it empowers businesses to improve customer engagement while optimizing their operational efficiency.


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    FeatureDetails
    Pricing StructurePart of Tidio suite, custom pricing
    Key FeaturesAI-powered chatbot for customer service
    Use CasesE-commerce, customer support teams
    Ease of UseModerate setup required
    PlatformsWeb-based
    IntegrationCRM integrations
    Security FeaturesChat data encryption
    TeamDeveloped by Tidio team
    User ReviewsWell-received by customer service professionals

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