MagicChat is an AI customer-support platform that trains chatbots on a business's own knowledge: its website, help center, PDFs, and YouTube videos. The chatbot is embedded on the site to answer customers around the clock, and a command-line interface lets developers manage bots, add sources, and ask questions from the terminal.
Its support email inbox forwards a support address into MagicChat, where every incoming email gets a reply drafted from the knowledge base and nothing goes out until a human hits send. Spam, out-of-office messages, and auto-replies are filtered out, and the CLI also lets AI agents such as Claude query the knowledge base so their answers are grounded in the company's data rather than hallucinated.
MagicChat is aimed at teams that cannot staff 24/7 support, and it reports over 2,000 chatbots created and 154,000 questions answered. Pricing is listed from $59.
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