One of the primary features of NewOaks is its ability to automate appointment bookings. The platform integrates seamlessly with popular communication tools like Twilio and Google Voice, allowing clients to schedule appointments directly through text messages or website chat interfaces. This functionality not only simplifies the booking process for customers but also reduces the administrative burden on staff, enabling them to focus on other critical tasks. The AI chatbot can handle inquiries, confirm appointments, and send reminders, ensuring that no potential leads slip through the cracks.
NewOaks also offers a customizable chatbot creation feature that allows businesses to tailor the bot's responses based on their specific needs. Users can train the chatbot using data from their websites, including FAQs, product information, and service details, ensuring that it provides accurate and relevant answers to customer inquiries. This customization enhances user experience by ensuring that interactions feel personalized and contextually appropriate.
Another significant aspect of NewOaks is its proactive follow-up capabilities. The platform can automatically send follow-up messages to leads who have interacted with the chatbot but have not yet converted into customers. This feature helps maintain engagement and encourages potential clients to take action, whether that means booking an appointment or making a purchase. By nurturing leads through automated communication, businesses can increase their chances of conversion significantly.
The platform also supports multilingual communication, allowing businesses to engage with a diverse customer base effectively. With support for approximately 95 languages, NewOaks ensures that language barriers do not hinder customer interactions, making it easier for companies to serve clients from various backgrounds.
In terms of accessibility and usability, NewOaks is designed with a user-friendly interface that allows businesses to set up their chatbots quickly and efficiently. Users can launch chatbots on their websites within minutes without requiring extensive technical knowledge. Additionally, NewOaks provides real-time analytics and reporting features that enable businesses to track interaction metrics, appointment bookings, and customer satisfaction levels.
Pricing for NewOaks is structured around several tiers to accommodate different business needs. The platform offers a free trial option alongside three paid plans: Essential at $19 per month, Growth at $49 per month, and Professional at $99 per month. Each plan includes varying features such as the number of chatbots, team seats, and workspaces available for use.
Key features of NewOaks include:
- Automated Appointment Booking: Streamlines the scheduling process through text messages and website chat.
- Customizable Chatbot Creation: Allows businesses to tailor chatbot responses using their website data.
- Proactive Follow-Up: Automatically engages leads who have interacted with the chatbot but have not converted.
- Multilingual Support: Facilitates communication in approximately 95 languages.
- User-Friendly Interface: Enables quick setup of chatbots without technical expertise.
- Real-Time Analytics: Provides insights into interaction metrics and customer engagement levels.
Overall, NewOaks serves as a valuable tool for businesses aiming to enhance their customer service capabilities while improving operational efficiency. By automating key interactions and providing personalized support, it empowers organizations to engage effectively with their clients and drive conversions in an increasingly competitive marketplace.