At its core, Ownchat provides businesses with the ability to automate their WhatsApp communication processes. This includes setting up automated responses to frequently asked questions, creating chatbots to handle initial customer inquiries, and managing a shared team inbox for more complex customer interactions. The platform's automation capabilities help businesses maintain a 24/7 presence on WhatsApp, ensuring that customers receive prompt responses even outside of regular business hours.
One of the standout features of Ownchat is its WhatsApp Commerce functionality. This allows businesses to showcase their products directly within the WhatsApp chat interface, enabling customers to browse catalogs, receive personalized product recommendations, and even complete transactions without leaving the app. This seamless integration of commerce into the chat experience can significantly enhance conversion rates and streamline the purchasing process for customers.
Ownchat also offers robust customer relationship management (CRM) features, allowing businesses to organize conversations, store customer information, and create personalized experiences based on customer history and preferences. This integration of CRM capabilities with WhatsApp communication helps businesses build stronger, more meaningful relationships with their customers over time.
The platform provides advanced segmentation and targeting options, enabling businesses to create highly targeted marketing campaigns and notifications. Users can segment their customer base based on various criteria such as purchase history, engagement levels, or custom tags, and then send tailored messages or promotions to specific groups. This level of personalization can significantly improve the effectiveness of marketing efforts and increase customer engagement.
Ownchat's analytics and reporting features give businesses valuable insights into their WhatsApp communication performance. Users can track metrics such as response times, conversation volumes, and customer satisfaction levels, allowing them to continually refine and improve their communication strategies.
Security and compliance are key considerations in Ownchat's design. The platform ensures that all communications are end-to-end encrypted, protecting sensitive customer information. It also helps businesses maintain compliance with relevant data protection regulations, providing peace of mind for both companies and their customers.
The platform offers a user-friendly interface that makes it easy for businesses of all sizes to set up and manage their WhatsApp communication strategies. It requires no coding knowledge, allowing even non-technical users to create sophisticated automation workflows and chatbots.
Ownchat's pricing structure includes three tiers: Standard, Advanced, and Enterprise. The Standard plan starts at $30 per year, while the Advanced plan is priced at $52 per year. The Enterprise plan offers customized pricing based on specific business needs and usage requirements.
Key features of Ownchat include:
Ownchat represents a comprehensive solution for businesses looking to leverage WhatsApp as a primary channel for customer communication, support, and commerce. Its wide range of features and user-friendly design make it a valuable tool for businesses of all sizes seeking to enhance their digital communication strategies.