The platform streamlines complex workflows through customizable request types, statuses, and approval chains tailored to specific operational needs. Teams can create branded forms for common inquiries, automate SLA tracking, and organize tickets with searchable tags for efficient categorization. Ravenna’s REST API extends functionality to existing tools, while features like email-to-ticket conversion and follower subscriptions ensure no request slips through the cracks. Built-in analytics reveal trends in resolution times and team efficiency, empowering operations leaders to optimize support processes and demonstrate organizational impact.
Ravenna prioritizes adaptability with features designed for cross-functional teams, including IT, legal, and people operations. The system learns from interactions to improve response accuracy, while maintaining human oversight through editable AI suggestions and manual ticket routing. Custom views allow different departments to focus on relevant metrics, and role-based permissions ensure sensitive data remains secure. By combining intelligent automation with seamless platform integration, Ravenna reduces repetitive tasks for support teams while delivering instant, context-aware assistance to employees.
Key features include:
- Native Slack and Microsoft Teams integration
- AI-powered solution suggestions from knowledge bases
- Customizable request types and approval workflows
- Real-time ticket notifications and alerts
- Personalized dashboard views with advanced filtering
- Email-to-ticket conversion capabilities
- REST API for system integrations
- Searchable tags for ticket organization
- Follower subscriptions for ticket updates
- Performance analytics and SLA tracking