Tidio Copilot

Tidio Copilot is an AI-powered Chrome extension that helps customer service agents manage conversations across platforms like Zendesk, Intercom, Gorgias, and Gmail. It generates response suggestions based on previous interactions and internal knowledge sources, allowing agents to reply faster while staying on-brand. The tool integrates with existing workflows, so teams can start using it without migrating platforms or making technical changes. Users can add company knowledge, such as website content, FAQs, or policy documents, to fine-tune Copilot’s responses. It supports real-time assistance and works directly in the browser, overlaying suggestions inside the helpdesk interface. Tidio Copilot is part of the larger Tidio product suite and is free to use.