The chatbot, named Mia, is built on the CustomGPT.ai framework, which allows it to deliver precise and contextually relevant responses to user inquiries. Mia has been trained using extensive company data, including documentation, tutorials, and e-learning materials. This training enables the chatbot to assist users with a wide range of queries, from basic software navigation to complex structural calculations. By providing immediate answers to technical questions, Mia helps users overcome challenges without needing to contact customer support directly.
One of the standout features of Dlubal Chatbot is its ability to provide detailed explanations of civil engineering concepts and calculations. Users can ask Mia about specific formulas or design principles, and the chatbot will respond with accurate information and citations. This capability not only serves as a quick reference for engineers but also supports educational initiatives by helping users understand complex topics in real-time.
In addition to answering technical questions, Dlubal Chatbot plays a crucial role in gathering user feedback. The platform allows users to rate Mia's responses, providing valuable insights into areas that may require improvement. This feedback loop helps Dlubal continuously refine the chatbot's knowledge base and performance, ensuring that it meets the evolving needs of its users.
Dlubal has also integrated Mia into its software products, allowing users to access support directly within their working environment. This seamless integration means that engineers can receive assistance without interrupting their workflow, enhancing productivity and reducing frustration during critical project phases.
The user interface of Dlubal Chatbot is designed for ease of use, featuring a straightforward layout that allows users to navigate through various options effortlessly. The chatbot can handle inquiries in multiple languages, making it accessible to a diverse user base across different regions.
Key Features:
- 24/7 Technical Support: Provides immediate assistance for software-related inquiries at any time.
- Civil Engineering Expertise: Delivers accurate information on engineering concepts and calculations.
- User Feedback Mechanism: Allows users to rate responses for continuous improvement.
- Seamless Software Integration: Offers support directly within Dlubal's software products.
- Multilingual Support: Accessible in various languages to cater to a global audience.
Overall, Dlubal Chatbot serves as an essential tool for professionals in civil engineering, enhancing their ability to utilize Dlubal's software effectively while providing immediate access to valuable information and support. Its combination of technical expertise and user-centric design makes it a significant asset in the engineering community.