AI Expert (Customer Service Engineer)

Job description Our client is a well known insurance company in Hong Kong; currently they are seeking an AI & Data Product Owner/ Business Analyst to join the Transformation Team.

This is a non-technical role focused on driving AI adoption across operations and leveraging data to define markets, segment customers, and strengthen the insurance ecosystem.

The successful candidate will act as a strategic partner, us...ing insights to generate new sales opportunities and enhance business performance.

Key Responsibilities

• Lead initiatives to integrate AI into operational workflows.

• Promote AI awareness and adoption across business units.

• Identify and prioritize business processes that can benefit from AI solutions.

• Analyze internal and external data to define market opportunities.

• Develop customer segmentation strategies to improve targeting and personalization.

• Map the insurance ecosystem to identify cross-selling and partnership opportunities.

• Work closely with business teams to understand needs and translate them into actionable insights.

• Partner with technology teams to ensure solutions align with business objectives.

• Facilitate workshops, presentations, and reports to communicate findings and recommendations.

• Use data insights to support sales campaigns and improve ROI.

• Identify new revenue streams through ecosystem partnerships and market segmentation.

• Provide strategic input to enhance customer engagement and retention.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, or related field.

• Experience in business analysis, data-driven strategy, or consulting, ideally within insurance or financial services.

• Good understanding of AI concepts and their business applications (no coding required).

• Excellent communication and stakeholder management skills.

• Proven ability to translate data insights into business strategies.

• Knowledge of insurance products, operations, and market dynamics is an advantage.

• Strategic thinker with a passion for innovation and transformation.

• Strong analytical mindset with the ability to identify opportunities from complex data.

• Collaborative and persuasive communicator, able to influence across teams.

• Results-oriented, focused on delivering measurable business impact.

• Fluent in Cantonese, English, and Mandarin.

• Candidates with mopreexperience can be consider as a Lead Digital Product Owner.

If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume.

Alternatively, for a confidential chat, please contact Kevin Ng by applying directly to email kng@captarpartners.com or reach out at +852 3901 8736.

We apologies that only shortlisted candidates will be contacted.

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