AI Engineer

Job description AI Lead - Operate (Hybrid, UK)

Westcon‑Comstor

Westcon‑Comstor is accelerating its use of AI and advanced analytics to drive measurable business value. We're hiring an AI Lead - Operate, a senior, high‑visibility role responsible for turning AI solutions into scalable, real‑world operational capabilities across our global organisation.

About the role

You'll own the Operate workstream within the...

Analytics & AI function, working closely with the Generate (AI products) and Integrate (applications) teams.

Your mission: ensure AI solutions are adopted, compliant, embedded into daily workflows, and delivering clear business outcomes.

A core part of this role is establishing a robust orchestration layer using UiPath, supported by a governed data foundation in Snowflake and enterprise AI capabilities across Azure AI.

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Location: Office/Hybrid - preferably based near Bracknell or London

Competitive package and benefits

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Key Responsibilities

AI Adoption & Value Realisation

• Drive organisation‑wide adoption of AI solutions to maximise ROI.

• Measure and communicate performance, usage, and business impact.

• Identify adoption risks and implement mitigation and enablement plans.

Operationalisation & Change Management

• Build and run the operating model for AI deployment, adoption, and lifecycle management.

• Lead change management activities: stakeholder engagement, comms, training, and readiness.

• Translate complex AI/ML concepts into simple, practical user experiences.

Orchestration Backbone (UiPath + Enterprise Execution)

• Own the execution layer for AI workflows, ensuring stable, repeatable production operation.

• Implement human‑in‑the‑loop steps, SLA processing, monitoring, and operational controls.

• Drive workflow reliability through incident management, RCA, and continuous improvement.

• Align orchestration patterns with enterprise governance and security standards.

• Use Snowflake, Azure AI, and connected enterprise systems to enable adoption, measurement, and closed‑loop outcomes.

Stakeholder Engagement

• Build strong relationships across Sales, Marketing, Operations, Finance, IT, HR, and global teams.

• Act as a trusted advisor to leaders seeking measurable AI value.

• Collaborate with Generate and Integrate teams to deliver high‑impact AI outcomes.

Governance, Compliance & Responsible AI

• Ensure secure, compliant, and ethical use of AI across the business.

• Work with Legal, InfoSec, and IT on policies, risk management, and user guidance.

• Proactively identify risks around data, privacy, and operational misuse.

Communication & Enablement

• Develop clear communications, training, onboarding, and success stories to drive engagement.

• Build communities of practice and user support models across regions.

About You

Required Skills & Experience

• 8+ years in business transformation, digital adoption, analytics, AI enablement, or enterprise automation.

• Proven track record of scaling AI/analytics adoption in a complex, global organisation.

• Strong change management experience (ADKAR/PROSCI a plus).

• Excellent communication skills, able to simplify technical content for broad audiences.

• Influence without authority; comfortable leading cross‑functional workstreams.

• High ownership, creativity, and collaboration.

• Experience in tech, distribution, or channel ecosystems preferred.

• Comfortable operating as an individual contributor at senior level.

Preferred (Operate & Platform Experience)

• Experience operating/scaling UiPath in production (Orchestrator queues, triggers, logs, governance).

• Exposure to enterprise AI and data platforms including:

• * Snowflake (data governance, metrics, AI enablement)

• Azure AI (enterprise AI services, security, responsible AI)

• Familiarity with global lifecycle practices (release readiness, adoption tracking, operational stability).

Why Westcon-Comstor?

We're a $5bn global technology distributor with ambitious digital growth plans.

You'll join at a point where digital is a strategic priority - with real opportunity to shape how partners engage with us at scale.

Career progression opportunities exist across Digital Sales, Partner Experience, and Global Enablement.

Our Values

Our core values - ambition, integrity, partnership, and accountability - guide how we work and inspire everything we do.

We believe diversity drives creativity and innovation, which is why we're dedicated to creating an inclusive environment where every voice is heard, every perspective matters, and every team member can thrive.

Join us and be part of a team that's shaping the future of technology across the channel.

If you want ownership, impact, and the chance to build something meaningful - we'd like to hear from you.

What we offer

• An inclusive and supportive work environment where diversity is celebrated.

• Opportunities for professional growth, learning, and career development.

• Flexible working arrangements, health insurance, and other benefits to support your wellbeing.

• A culture of collaboration, innovation, and accountability.

Commitment to Diversity & Inclusion

We are an equal opportunity employer and value diversity in our workforce.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic.

Equity is at the heart of all our departments and roles.

If you want ownership, impact, and the chance to build something meaningful - we'd like to hear from you.

If you need reasonable adjustments during the recruitment process, please let us know.

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