Cashier/Front Desk Officer

Job Title: Cashier / Front Desk Officer Department: Administration / Front Office Reports To: Operations Manager / Administrative Manager Employment Type: Full-Time

Job Summary

The Cashier / Front Desk Officer is responsible for providing excellent customer service, managing front-desk activities, receiving and processing payments, issuing receipts, maintaining accurate financial records, and ensuring smooth daily operations at the reception area. The role requires professionalism, accuracy, good communication skills, confidentiality, and the ability to interact effectively with customers, clients, patients, visitors, and staff.

Front Desk & Customer Service

• Welcome and attend to customers, clients, patients, and visitors professionally.
• Receive and direct visitors to the appropriate department or staff member.
• Answer, screen, and transfer telephone calls appropriately.
• Respond to enquiries and provide accurate information about available services.
• Manage appointments, bookings, or customer requests where applicable.
• Maintain a clean, organized, and welcoming reception area.
• Handle customer complaints and escalate complex issues to the appropriate supervisor.

Cashier & Payment Management

• Receive cash, POS, bank transfer, and other approved payments.
• Accurately record all transactions in the approved system or cashbook.
• Issue receipts and payment confirmations to customers.
• Verify payments and ensure that all transactions are properly documented.
• Maintain accurate daily cash records.
• Balance the cash drawer at the end of each shift.
• Report any cash shortages, overages, discrepancies, or suspicious transactions immediately.
• Prepare and submit daily cashier reports as required.
• Ensure that company funds are handled securely and responsibly.

Administrative Duties

• Maintain accurate customer and transaction records.
• File and organize relevant documents and receipts.
• Assist with preparing daily, weekly, and monthly reports.
• Monitor office supplies and notify management when replenishment is required.
• Support other administrative activities assigned by management.
• Maintain confidentiality of customer, financial, and company information.

Required Qualifications

• Minimum of OND/NCE in Accounting, Business Administration, Finance, Office Administration, or a related field.
• Previous experience as a cashier, receptionist, front desk officer, customer service officer, or similar role is an advantage.
• Basic knowledge of accounting and cash-handling procedures.
• Computer literacy and ability to use Microsoft Office or relevant business software.
• Experience with POS terminals and payment platforms is an advantage.

Required Skills

• Excellent customer service and interpersonal skills.
• Strong communication and listening skills.
• Good numerical and basic accounting skills.
• High level of accuracy and attention to detail.
• Honesty, integrity, and accountability.
• Ability to work under pressure and handle multiple tasks.
• Good organizational and time-management skills.
• Professional appearance and attitude.
• Ability to maintain confidentiality.
• Ability to work effectively as part of a team.

Key Performance Indicators (KPIs)

• Accuracy of cash and payment records.
• Zero or minimal unexplained cash discrepancies.
• Accuracy and completeness of daily reports.
• Customer service quality and responsiveness.
• Proper handling and documentation of payments.
• Timely reconciliation and submission of reports.
• Professionalism and punctuality.
• Compliance with company policies and procedures.

Working Conditions

The successful candidate will work primarily at the front desk/reception area and may be required to interact continuously with customers, visitors, staff, and management. The position may require working weekends, public holidays, shifts, or extended hours depending on operational requirements.

Personal Attributes

The ideal candidate should be:

• Trustworthy and financially responsible.
• Courteous and approachable.
• Well-organized and disciplined.
• Patient and customer-focused.
• Proactive and willing to learn.
• Professional in appearance and conduct.
• Reliable and punctual.

Reporting & Accountability

The Cashier / Front Desk Officer is directly accountable to the Operations/Administrative Manager and is responsible for ensuring that all front-desk and cash-handling activities are carried out accurately, professionally, and in accordance with company policies.

Note: Management reserves the right to assign additional reasonable duties related to the position as operational needs require.

Job Type: Full-time

Pay: ₦80,000.00 - ₦120,000.00 per month

Ability to commute/relocate

• Abuja: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person