Manager, AI Learning (2-Year-Contract)

Job description

Responsibilities

AI Learning Strategy & Roadmap

• Build and manage an integrated Tech, Data & AI learning roadmap across different personas (general employees, people managers, leaders and ExCom, IT, AI Champions).

• Define key success factors, adoption KPIs and track learning impact

• Identify critical AI skill gaps across different departments (e.g., Marketing, HR, Business Lines, Operations).

...

• Utilize data analytics and AI to predict future talent needs and optimize training impact.

Curriculum Design & Delivery

• Design high-impact training programs covering Prompt Engineering, Generative AI tools, and Agentic AI.

• Leverage AI-powered content creation tools (e.g. Synthesia, HeyGen) to produce scalable, personalized video and interactive learning modules.

• Develop a strategy for "Human-in-the-Loop" (HITL) training, teaching staff how to supervise and audit autonomous agent outputs.

Knowledge of RAG (Retrieval-Augmented Generation) and how agents access company data safely.

Change Management & Adoption

• Act as a "Change Agent" to address employee anxieties regarding AI displacement, fostering a culture of "Human-AI Collaboration."

• Build and lead an AI Champions Network — a group of internal power users who advocate for and teach AI best practices within their teams.

• Run onboarding, cadences, enablement kits, and recognition for AI Champions.

• Capture field feedback and loop insights back to central teams.

• Partner with HR / Internal Communications on launches and engagement.

• Apply structured change practices to drive sustained adoption.

• Act as a consultant to the wider HR team on how AI can enhance work within the department.

AI Governance & Ethics

• Collaborate with Internal Controls (e.g. Legal and Compliance, IT, Risk, Security) to educate staff on Responsible AI, ensuring all AI usage complies with company ethics and data security policies.

• Partners with SMEs on formulating practical training toolkits, and “do/don’t” guidance.

Qualifications

• Experience: 6+ years in Learning & Development, Corporate Training, or Digital Transformation in multinational organisation. Hands-on experience implementing AI enablement initiatives or training is a plus.

• Technical Literacy: Understanding of Large Language Models (LLMs), AI automation workflows, Retrieval-Augmented Generation (RAG) and Learning Management Systems (LMS).

• Strong program and stakeholder management skills with proven track record of leading organisational change.

• Strong communication and facilitation skills, especially the ability to translate complex technical AI concepts into simple, actionable language for non-technical staff.

• Experience with communities of practice or champion networks.

• Excellent command of written and spoken English and Chinese

• Organized, self-motivated, responsible, team player, time-sensitive, able to cope well under stress in a fast-paced environment

About AXA Hong Kong And Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide.

Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance.

We are the largest General Insurance provider and a major Health and Employee Benefits provider.

Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve.

At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community.

We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research.

Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations.

We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer.

We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

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