e-Banking App Product & Operations Manager (Fintech, AI)

Full Description

Company Description: A leading financial institution in Hong Kong, established in 1949, focusing on corporate and personal banking services, and a wholly-owned subsidiary of a major asset management company.

Location: Lai Chi Kok Road

Nature: Renewable Contract (1 Year)

Job Title: e-Banking App Product & Operations Manager (Fintech, AI)

Candidates with less experience will be considered as e-Banking App Product or Operations Specialist

Responsibilities

• Manage the entire product life cycle for the bank's mobile application (APP), focusing on features like account management, smart advisory services, and cross-border payments.

• Formulate and execute the annual product roadmap, and develop the mobile App operations strategy and execution plan, aligning with the bank's digital strategy.

• Build and implement a user behavior analysis system, and design and execute comprehensive online and offline campaigns to drive user engagement and adoption.

• Analyze user behavior and transaction data using SQL/Python to design A/B testing models, enhance user conversion and retention rates, and produce detailed optimization reports.

• Coordinate with cross-functional teams, including R&D (Agile development), QA, and Compliance (KYC/AML), to ensure efficient feature development and timely project delivery.

• Manage the Product Operations Closed-Loop Management process, including monitoring App feature usage rates and managing the user feedback cycle.

• Integrate new financial products (e.g., credit card installment plans, wealth management) to optimize revenue models while strictly controlling customer complaint rates.

• Lead AI function development (e.g., intelligent customer service, automated anti-fraud) to enhance user service efficiency and risk control, and track trends of Generative AI in financial scenarios.

• Conduct regular competitor research and analysis of peer App strategies to identify innovative and differentiated operational approaches.

• Collaborate with compliance departments to ensure all App operations and campaigns adhere to regulatory standards.

Requirements

• Possess a Bachelor's degree or above in Finance, Computer Science, Marketing, Information Management, or a related discipline.

• Minimum of three to five years of experience in managing APP products or operations within the Banking or Fintech industry.

• Proven track record of successful campaign planning, execution, and experience leading at least two full-cycle operations or product projects.

• Possess basic data analysis skills using languages such as SQL or Python, and proficiency in data visualization tools like Tableau or Power BI.

• Familiarity with the Hong Kong Monetary Authority (HKMA) compliance requirements for e-Banking.

• Strong ability to identify user needs through data and develop viable commercialization pathways for App features.

• Be able to provide concrete examples of past projects, such as implementing payment systems or wealth management modules.

• Proficient in design and prototyping tools like Axure, Sketch, or Figma (Product focus) or experience in cross-cultural collaboration with distributed teams (Operations focus).

• Experience in AI projects (e.g., deploying machine learning models, intelligent recommendation systems) is an added advantage.

• Strong communication and coordination skills in both written and spoken English and Chinese.