Team Leader Microsoft Application And AI

Job description

Job Purpose

This role will be responsible for the management, business analysis, and oversight of the service transformation portfolio, covering initiatives across the Retail and Business Banking Group (RBG), Wholesale Banking Group (WBG), and the contact centre, as well as oversight of initiatives focused on embedding a service transformation mindset.

Job Accountabilities

• Analyse business req...uirements, liaise with project team and produce functional specification document for addressing the requirements.

• Integrate and deploy new systems and products to ensure business sustainability and profitability.

• Responsible for delivery and implementation of new initiatives/changes in Microsoft Applications, Agentic AI, EDMS and Kofax.

• Evaluate the business requirements and identify any gaps together with high-level proposals for their resolution, workarounds, or changes in processes.

• Ensure any solutions proposed are realistic and within the agreed scope of the project.

• Participate in solution design with development to ensure the requirements are addressed. Ensure requirement traceability to facilitate tracking of requirements coverage.

• Should have strong knowledge and hands-on expertise in Microsoft Platform domain and extensive knowledge of working in major projects.

• Demonstrate knowledge on operational experience in banking processes and functional flow, with an in-depth understanding of the business, operational, and contact centre processes and guidelines.

• Strong operations and branch business orientation and domain expertise to comprehend user requirements.

• Improve and simplify the business process and flows using existing capabilities.

• Ability to prepare accurate and detailed requirement specification documents, user interface guides, and functional specification documents as well as obtaining sign-off from the appropriate client.

• Analyse the business requirements and translate them to technical and functional specifications.

• Lead requirement gathering workshops with different stakeholders.

• Ensure the business and operational objectives of the new business requirements are well defined via methodical business analysis.

• Follow the software development lifecycle from inception throughout design, engineering, testing and deployment, serving as a liaison between various cross-functional teams that influence Microsoft applications projects.

• Work with internal and vendor teams to define accurate requirements and solutions.

• Review business requirement documents, workflows and functional specifications.

• Validate business requirements to align with business and operations needs as well as IT architecture and security standards.

• Facilitate non-functional and integration requirements discussions and requirement definitions.

• Perform data migration and data setup requirement gathering and validations.

• Manage requirement traceability matrix to ensure delivery coverage and quality.

• Align with testing squad for testing activities, test plan, scope and approach, and review of test scenarios, test cases, test data; triage and manage defects; validate test results.

• Assist users in planning and executing user acceptance testing (UAT), analysing defects, and defining defect priority for fix delivery by development team.

• Prepare and review application training materials, conduct training sessions for bank users.

• Support production cutover and post-live support activities.

• Track and report progress and issues to project manager, identify potential risks.

• Proactively communicate and collaborate between entities (i.e. internal users, technology team and application vendors) to analyse information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, use cases, GUI, screen and interface designs.

• Ensure vendor clarity on the points raised during design, implementation and UAT.

• Perform as the liaison between technology units, technology teams, support teams and/or application vendors.

• Maintain an overview of the infrastructure and users to constantly reassess the environment and rationalize them.

• Maintain relationships with application vendors for Microsoft Applications related delivery.

• Ensure uniform and cohesive monitoring applied across the relevant infrastructures.

• Assist the group lead, project manager and PMO in implementation, progress updates, plan reviews, scoping, and vendor discussions.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

• Detail oriented and ability to multi-task under tight timelines.

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