Technical Support Executive; Robotics & AI Solutions

Full Description

Position: Technical Support Executive (Robotics & AI Solutions)

Technical Support Executive (Robotics & AI Solutions)

Join to apply for the Technical Support Executive (Robotics & AI Solutions) role at Expert Hub Robotics.

• Robot Support: Setup Robots, train them for best performance. Excellent knowledge of working with Excel is required.

• Online Support: Support client with robots, ensuring optimal performance, providing on-line bug fixing and advisory. Assist the Robot Manager in conducting repairs and promptly report any technical issues on-site to enable quick resolution and ensure smooth functioning.

• Customer Support: Respond promptly to customer inquiries via phone, chat, email, or walk-ins. Provide accurate information, deliver product demonstrations when required, and ensure timely handling of sales inquiries by coordinating with the relevant team.

• Performance Testing: Conduct robot testing and hardware diagnostics to ensure optimal functionality.

Document test procedures and results, identify faults, and assist in troubleshooting.

Provide basic setup support and report complex issues to the Innovation Manager for further resolution.

• Web Page Development and Update: Update the e-commerce platform/ website with robot information.

Qualifications: Excellent knowledge of working with Excel is required.

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