AI Operations Project Consultant (Contract or FTC)

Job description

Alto Software Group (ASG) is a leading B2B SaaS platform serving the UK property industry.

We power thousands of estate agency branches and support a significant proportion of UK housing transactions each year.

We are building a data-driven, operationally efficient platform business.

AI will be a structural lever in improving internal productivity, reducing operational cost, and enhancing custome r experience.

This is a fixed term project role, responsible for embedding AI into how we operate.

The Role

We are hiring a commercially minded AI Operations consultant to investigate, design and implement AI-driven efficiencies across the organisation and embed AI as a core operational capability.

This is a project role to support the business in discovering our most inefficient workflows and develop solutions to address them.

You will work cross-functionally across Customer Operations, Marketing, Education, Training, Finance and Strategy to:

• Automate administrative workflows

• Reduce manual operational overhead

• Improve reporting speed and accuracy

• Increase CS and support efficiency

• Leverage our Mission Control data platform to drive intelligent automation

• Embed AI into our core systems stack

Core Responsibilities

AI & Automation Strategy

• Develop and embed an internal AI operations roadmap

• Identify high-impact automation opportunities across functions

• Prioritise initiatives based on measurable ROI and margin impact

• Set and track performance metrics for each AI deployment

• Workflow Automation & System Integration

Design and deploy AI-enabled workflows across:

• Salesforce (CRM automation, data hygiene, workflow optimisation)

• Zendesk (ticket summarisation, tagging, routing, AI triage)

• HubSpot (marketing automation and lifecycle workflows)

• Zuora (billing process efficiencies and reporting automation)

• Thrive LMS (content optimisation and tagging)

• ThoughtSpot (data surfacing and operational insight triggers)

Build automation pipelines using tools such as:

• n8n

• Empromptu

• Zapier / Make

• OpenAI / Anthropic APIs

• Webhooks and API integrations

Mission Control Data Exploitation

• Leverage ASG’s Mission Control data platform to identify bottlenecks and inefficiencies

• Create event-triggered automation workflows

• Develop predictive operational insights

• Build AI-enabled reporting summaries for leadership

Governance & Adoption

• Establish AI governance frameworks and data security standards

• Ensure GDPR-compliant deployment

• Develop internal AI playbooks

• Drive adoption and training across departments

Required Experience

Technical & Automation

• Proven project management experience implementing AI-driven workflow automation in a SaaS environment

• Strong experience with CRM and marketing systems (Salesforce and HubSpot preferred)

• Experience with Zendesk or similar support platforms

• Strong API integration capability

• Experience using automation tools

• Proficiency in Python and SQL

• Experience working with LLM APIs and prompt engineering

• Understanding of RAG pipelines and vector databases (desirable)

Commercial & Operational

• Experience operating in B2B SaaS

• Strong understanding of SaaS metrics (MRR, churn, NRR, GRR)

• Demonstrated ability to deliver measurable ROI from automation initiatives

• Strong cross-functional stakeholder management

Personal Attributes

• Builder mindset

• High agency and accountability

• Structured and analytical

• Commercially sharp

• Outcome-focused

This is an opportunity to help ASG architect how AI becomes embedded into a leading UK B2B SaaS platform - not as experimentation, but as operational infrastructure.

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