Head of Delivery & Professional Services (Resources & Energy)

About HUMAIN

HUMAIN, a PIF company, is a global artificial intelligence company delivering full-stack AI capabilities across four core areas - next-generation data centers, hyper-performance infrastructure & cloud platforms, advanced AI Models, including the world's most advanced Arabic LLMs built in the Arab world, and transformative AI Solutions that combine deep sector insight with real-world execution.

HUMAIN's end-to-end model serves both public and private sector organizations, unlocking exponential value across all industries, driving transformation and strengthening capabilities through human-AI synergies.

With a growing portfolio of sector-specific AI products and a core mission to drive IP leadership and talent supremacy world-wide, HUMAIN is engineered for global competitiveness and national distinction.

Minimum Qualifications & Experience:

• Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field.

• 12+ years of progressive experience in delivery, professional services, program management, or customer-facing operations within technology or digital services environments.

• 5+ years of leadership experience managing multi-team service delivery functions with accountability for financial performance and stakeholder engagement.

• Proven experience owning or influencing services revenue, margin, cash collection, and customer success performance across complex portfolios.

• Demonstrated experience managing enterprise customers and leading large-scale delivery engagements within the Resources & Energy sector or comparable industry environments.

Preferred:

• Master's degree in Business Administration, Engineering, or a related discipline.

• Professional certification in project or program management such as PMP, PgMP, PRINCE2, or equivalent.

• Experience in AI, data, cloud, or digital transformation services delivery.

• Experience operating in a large, matrixed enterprise environment.

Knowledge & Skills:

• Strong leadership capability in delivery management, professional services operations, and cross-functional team direction.

• Advanced commercial acumen including revenue management, budgeting, margin control, and cash collection oversight.

• Strong knowledge of customer success frameworks, service performance management, and enterprise stakeholder engagement.

• Advanced understanding of project and program governance, risk management, and portfolio reporting.

• Strong negotiation, escalation management, and customer relationship management skills.

• Ability to develop operating models, service methodologies, and performance controls for scalable delivery.

• Strong analytical and decision-making skills with the ability to interpret operational and financial data.

• Excellent communication and executive presentation skills.