AI Solutions Engineer

Job description

Job Purpose & Accountabilities:

ibex. is seeking a highly articulate and technically proficient AI Solutions Engineer to join our growing team.

This role includes configuring and deploying voice-based AI agents using our existing platform, with a focus on backend/API integration and persona/context tailoring.

This is a solution delivery position where you’ll act as a bridge between clients, conve...rsational AI capabilities, and technical backends:

• Ideal candidate must be comfortable collaborating with both technical and non-technical stakeholders

• Translate customer requirements into clear technical actions within the platform

• Strong interpersonal and communication skills

• Confident in interacting with clients and internal stakeholders

• Define and refine agent personas, conversation flows, and domain-specific contexts

• Write clean, maintainable, and well-tested code

Qualifications, Skills, and Experience:

• Bachelor’s Degree in Computer Science, Information Technology or related field

• 2+ years of experience in backend development, preferably with Python or Node.js

• Experience working with RESTful APIs, Webhooks, and JSON/XML payloads

• Exposure to prompt engineering or retrieval-augmented generation (RAG) workflows

• Knowledge of the SIP Technology high-level

• Strong knowledge of NodeJS, PHP, MVC frameworks such as ExpressJS, Laravel, Yii etc.

• Should have prior working experience in JavaScript, REST API's, MySQL/SQL Server

• Should be comfortable in working with plain JavaScript and JQuery

• Exceptional relational database skills with MySQL

• Experience in Developing high-performance applications by writing testable, reusable, and efficient code.

• Experience with code versioning tool Git, etc.

• Good written English and communication skills

• Attention to detail, ability to multi-task and work as a team player

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