AI/ML Contact Center Engineer

Qualifications

• Duration : 12+ months

• Integrate and experiment with LLM based solutions, including hands-on experience with Nova2Sonic LLM for speech and conversational use cases

• Experience in managing change across large contact center environments

• Minimum years of experience: 6+ years

• Education: Bachelor's or Master of Engineering

• 2 more items(s)

Responsibilities

• Apply AIML techniques to enhance IVR, conversational AI, agent assist, and customer analytics Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities

• Integrate and experiment with LLM based solutions, including hands-on experience with Nova2Sonic LLM for speech and conversational use cases

• Apply AIML techniques to enhance IVR, conversational AI, agent assist, and customer analytics Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities

• Design, build, and support Contact Center solutions, with a strong focus on cloud based customer experience platforms

• Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center solutions

• 2 more items(s)

More job highlights

Job description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, TechSpace Solutions Inc., is seeking the following.

Apply via Dice today!

Role : AI/ML Contact Center Engineer

Location : Mission Viejo, CA 92692 (Hybrid)

Duration : 12+ months

Must Have Skills

Integrate and experiment with LLM based solutions, including hands-on experience with Nova2Sonic LLM... for speech and conversational use cases.

Apply AIML techniques to enhance IVR, conversational AI, agent assist, and customer analytics Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.

Nice To Have Skills

Amazon Connect, LEX

Python, Lambda, Integrations

Detailed Job Description:

Integrate and experiment with LLM based solutions, including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.

Apply AIML techniques to enhance IVR, conversational AI, agent assist, and customer analytics Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.

Design, build, and support Contact Center solutions, with a strong focus on cloud based customer experience platforms.

Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center solutions.

Experience in managing change across large contact center environments.

Minimum years of experience: 6+ years

Education: Bachelor's or Master of Engineering

The top 3 responsibilities would expect the Subcon to shoulder and execute:

Understand client requirements

FE model building of aircraft structure

Prepare Margin summaries SCN SRM

Show full description

Choose what you’re giving feedback on

Report this listing

More jobs at Jobs via Dice

See web results for Jobs via Dice