Account Manager: Mid-Market Clients

Job description

About Katalyze AI

Katalyze AI is a fast-growing AI-driven biotech platform company on a mission to make life-saving drugs accessible and affordable for everyone.

Our AI Agents help pharmaceutical and biotech companies increase production efficiency, reduce costs, and minimize waste.

We're a team of humble, fast-moving, and curious craftspeople working at the intersection of science and AI.

About... the Role

We're hiring an Account Manager to help us deepen relationships with our growing base of pharma and biotech clients.

As a key member of our Sales team, you'll own a portfolio of accounts and be responsible for ensuring customers achieve meaningful outcomes with the Katalyze AI platform — from onboarding through renewal and expansion.

You'll work closely with our customers — scientists, operations leaders, and quality teams at pharma manufacturers — to understand their goals, navigate challenges, and demonstrate the ongoing value of AI-driven biomanufacturing.

This is a high-impact role where you'll be directly contributing to Katalyze AI's growth while helping clients bring life-saving medicines to market faster and more efficiently.

What You’ll Do

• Own and grow a portfolio of pharma and biotech accounts, driving renewals and expansion revenue

• Build trusted relationships with key stakeholders including scientists, quality leads, and operations directors

• Conduct regular business reviews to align on customer goals and demonstrate ROI

• Partner with Customer Success and Product teams to ensure clients are getting value from the platform

• Identify upsell and cross-sell opportunities and execute on them in collaboration with the Sales team

• Serve as the voice of the customer internally — surface insights that inform product and go-to-market strategy

• Manage the full post-sale commercial cycle including contract negotiations and renewals

What We’re Looking For

• 3+ years of B2B account management or sales experience, ideally in SaaS or life sciences

• Track record of meeting or exceeding retention and expansion targets

• Strong relationship-building skills with the ability to engage technical and executive stakeholders

• Excellent communication skills — you can translate complex AI or biotech concepts into clear business value

• Self-starter mentality with strong organizational skills and comfort managing multiple accounts

• Experience working in a fast-paced, early-stage startup environment is a plus

• Background in pharma, biotech, or life sciences is highly valued

Nice to Have

• Familiarity with GxP environments, manufacturing operations, or regulated industries

• Experience with CRM tools (e.g., Salesforce, HubSpot)

• Knowledge of AI/ML products or data platforms

• French language skills (an asset for Quebec-based clients)

Show full description

Choose what you’re giving feedback on

Report this listing