Director, AI Governance & Operational Enablement (Canada)

Full Description

Director, AI Governance & Operational Enablement – Canada

This role is critical to operationalizing Canada’s AI strategy, governance, and enablement.

The Director will ensure AI governance, compliance, reporting, and operational excellence run efficiently and effectively.

Acting as the central integrator, this leader will oversee frameworks, processes, and performance measurement to enable responsible AI adoption and value realization.

This opportunity offers the chance to shape governance standards, drive operational excellence, and influence strategic priorities across Canada.

Position Responsibilities

• Implement and maintain AI governance frameworks tailored to Canadian regulatory, legal, and ethical standards.

• Establish and enforce policies for Responsible AI, security, privacy, and risk mitigation across AI models and platforms.

• Monitor evolving Canadian AI regulations and partner with legal, risk, and compliance teams to embed governance into the AI lifecycle.

• Lead financial planning and budgeting for AI initiatives within Canada, ensuring efficient resource allocation and ROI tracking.

• Develop and manage reporting frameworks for AI value realization, outcomes, and performance metrics.

• Oversee program management for AI initiatives, ensuring timely delivery and alignment with business priorities.

• Manage vendor relationships for AI-related services and platforms, ensuring compliance and performance standards.

• Establish dashboards and reporting for model performance, governance compliance, and AI adoption metrics.

• Track and communicate AI ROI and operational KPIs to Canadian leadership and global stakeholders.

• Promote collaboration across key AI stakeholders to ensure consistent governance and operational standards.

• Champion ethical AI practices and embed customer-first principles into AI development and deployment.

• Drive clear communication of governance policies, operational processes, and performance outcomes across stakeholder groups.

• Ensure Canadian AI operations align with enterprise priorities and global AI strategy.

• Provide input on emerging AI trends and operational implications to support future-proof governance and enablement.

Required Qualifications

• 8+ years of progressive experience in technology governance, program leadership, or operational enablement, with a track record of executing complex, cross-functional initiatives.

• Strong understanding of AI technologies, governance frameworks, and regulatory landscapes in financial services, particularly within Canada.

• Exceptional financial acumen with the ability to build detailed business cases and assess ROI across AI programs.

• University degree in a relevant field; postgraduate degree or professional designation preferred.

• Well-developed planning and project management skills, including experience managing large-scale program portfolios.

• Strong process and change management capabilities to support transformation and continuous improvement.

• Excellent communication, influencing, and conflict resolution skills to foster alignment across business units and functions.

• Proven ability to lead and influence cross-functional teams in a collaborative, customer-first culture.

• Effective conceptual, diagnostic, and analytical skills with the ability to synthesize insights and solve operational challenges.

• Results-oriented mindset with a focus on delivering measurable impact and driving continuous improvement.

Preferred Qualifications

• Experience in financial services or regulated industries.

• Knowledge of ethical AI frameworks and regulatory compliance.

• Familiarity with global AI governance standards and operational best practices.

When you join our team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

宏利金融有限公司是全球领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com).

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

混合办公

Salary range is expected to be between

$155,270.00 CAD - $205,270.00 CAD.

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.