AI & Innovation Business Process Manager

Qualifications

• 7+ years of experience in insurance brokerage, operations, or process transformation

• Demonstrated expertise in deploying AI and automation tools in business settings

• Thorough understanding of insurance brokerage workflows and systems, including CRM and AMS

• Ability to transform business challenges into effective technological solutions

• Strong stakeholder management and change leadership capabilities

• 2 more items(s)

Benefits

• Our commitment to our colleagues includes a robust package of benefits designed to enhance personal and professional well-being:

• Generous paid time off, including personal and volunteer opportunities

• Tuition reimbursement and opportunities for professional growth

• Remote work flexibility

• Programs matching charitable contributions

• Stock purchase options

• The expected base salary range for this role is $74,600 to $139,100, depending on factors such as experience, skills, and location

• Additional performance-based incentives may also apply

• We offer a competitive total rewards package, including health benefits, tuition assistance, 401K savings, employee assistance programs, and more

• 6 more items(s)

Responsibilities

• We are looking for a motivated Business Process Leader to spearhead the integration and adoption of AI-driven tools within our insurance brokerage operations

• This role aims to enhance our core processes—such as sales, servicing, underwriting support, and claims—by implementing AI solutions that boost efficiency, accuracy, and client satisfaction

• Lead the comprehensive implementation of AI tools throughout brokerage workflows

• Identify and prioritize high-impact use cases, including submissions intake, quoting, policy servicing, and data extraction

• Revamp business processes to incorporate AI and automation on a large scale

• Collaborate with IT, data, and vendor teams to ensure smooth integration with core systems, such as CRM and policy administration

• Drive change management initiatives, training, and user adoption within various business units

• Establish and monitor KPIs to evaluate impact on productivity, turnaround times, accuracy, and revenue growth

• Ensure compliance with regulatory standards, data privacy, and risk management requirements

• Occasional travel may be required, including visits to off-site venues and other operating companies

• Work hours typically align with standard business hours, with flexibility expected to accommodate project needs

• This position allows for remote work options, provided you are within reasonable proximity to an MMA office

• 9 more items(s)

More job highlights

Job description

Join Our Dynamic Team!

Become a pivotal part of our award-winning, inclusive culture at Marsh McLennan Agency (MMA).

We are dedicated to meaningful work and making an impact with a team of exceptional talent.

Discover how you can leave your mark as our AI & Innovation Business Process Manager.

At MMA, we offer a wide range of business solutions, including business insurance, employee health & be...nefits, retirement, and private client insurance.

We deliver personalized services with the global capabilities of Marsh, the world's leading professional services firm.

Your Role:

We are looking for a motivated Business Process Leader to spearhead the integration and adoption of AI-driven tools within our insurance brokerage operations.

This role aims to enhance our core processes—such as sales, servicing, underwriting support, and claims—by implementing AI solutions that boost efficiency, accuracy, and client satisfaction.

Key Responsibilities:

• Lead the comprehensive implementation of AI tools throughout brokerage workflows.

• Identify and prioritize high-impact use cases, including submissions intake, quoting, policy servicing, and data extraction.

• Revamp business processes to incorporate AI and automation on a large scale.

• Collaborate with IT, data, and vendor teams to ensure smooth integration with core systems, such as CRM and policy administration.

• Drive change management initiatives, training, and user adoption within various business units.

• Establish and monitor KPIs to evaluate impact on productivity, turnaround times, accuracy, and revenue growth.

• Ensure compliance with regulatory standards, data privacy, and risk management requirements.

Qualifications:

• 7+ years of experience in insurance brokerage, operations, or process transformation.

• Demonstrated expertise in deploying AI and automation tools in business settings.

• Thorough understanding of insurance brokerage workflows and systems, including CRM and AMS.

• Ability to transform business challenges into effective technological solutions.

• Strong stakeholder management and change leadership capabilities.

Physical Demands & Work Environment:

• Occasional travel may be required, including visits to off-site venues and other operating companies.

• Work hours typically align with standard business hours, with flexibility expected to accommodate project needs.

• This position allows for remote work options, provided you are within reasonable proximity to an MMA office.

We understand that not every excellent candidate will meet every requirement.

If you feel you are a close fit, we encourage you to apply!

Valuable Benefits:

Our commitment to our colleagues includes a robust package of benefits designed to enhance personal and professional well-being:

• Generous paid time off, including personal and volunteer opportunities.

• Tuition reimbursement and opportunities for professional growth.

• Remote work flexibility.

• Programs matching charitable contributions.

• Stock purchase options.

To explore a rewarding career with MMA, visit our website or check out our recruiting brochure.

Follow us on social media to get to know our team and discover what drives us.

We Value Diversity:

Our culture encourages diversity and inclusivity, celebrating the many backgrounds, heritages, and perspectives of our team and clients.

We actively seek individuals who embody ethics, talent, and ambition to enhance our client-focused teams.

Equal Opportunity Employer: Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The expected base salary range for this role is $74,600 to $139,100, depending on factors such as experience, skills, and location.

Additional performance-based incentives may also apply.

We offer a competitive total rewards package, including health benefits, tuition assistance, 401K savings, employee assistance programs, and more.

Applications will be accepted until April 17, 2026.

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