Technical Project Manager, Clinical AI Roleplays

Qualifications

• This role is ideal for someone who enjoys connecting people, processes, and technology in a fast-moving AI safety environment
• Strong candidates are proactive, reliable, and comfortable balancing autonomy with timely escalation
• This is not a typical 9-to-5 job and will require flexible hours to manage client project velocity
• 3+ years of experience in project management, operations, or workflow coordination
• Background in clinical psychology, social work, behavioral health, or related field
• Availability to work Pacific hours (fully remote)
• Strong organizational and feedback skills
• Comfort reviewing sensitive mental health and risk content
• High ethical standards and confidentiality handling
• Knowledge of crisis intervention, risk assessment, and safety planning
• Interest in AI, NLP, ML, and safety evaluation
• Proficiency using Slack, Microsoft 365, and LLM tools
• Experience managing clinicians, expert crowds, or human evaluators
• Clinical licensure
• Familiarity with AI safety, red teaming, or qualitative review
• Startup or fast-moving delivery experience
• Proficiency with Asana, Airtable, Notion, or Trello
• Trust & safety, policy, or content moderation background
• Experience with clinical AI/ML or data annotation

Benefits

• COMPENSATION
• Base Pay + Equity + Benefits
• Estimated salary range: $95-$120k, based on skills, experience, location, and role scope
• Salary bands and equity vesting follow our Equal Pay Commitment

Responsibilities

• mpathic is seeking a detail-oriented Technical Project Manager to support our clinical experts and ensure on-time, high-quality delivery of client projects
• You will onboard and support experts, review roleplays, provide feedback, and maintain clear cross-team communication
• This role offers a front-row seat to shaping the safety of cutting-edge AI systems alongside leading clinicians and behavioral experts
• We highly value work/life balance and encourage all team members to work reasonable hours, but want to be up-front that the working hours can ebb and flow
• You will support a confidential initiative involving AI safety protocols and mental health policy for large language models (LLMs)
• Work includes designing and reviewing roleplays, red-teaming model behavior, identifying edge cases, and contributing to psychometrics, rubrics, and evaluation criteria
• A strong commitment to safety, ethics, and confidentiality is essential
• This role reports to the Human Data Operations Manager and partners closely with cross-functional leadership
• Expert Coordination & Training
• Onboard, train, and support clinical experts on roleplay, red-team, and evaluation projects
• Provide SOPs, context, and guidance to ensure consistent, high-quality output
• Host live or async trainings to reinforce safety guardrails and project expectations
• Quality Review & Feedback
• Review roleplays, red-team outputs, and annotations for accuracy, clinical validity, and protocol adherence
• Deliver timely, actionable feedback to maintain mpathic quality standards
• Identify risks, gaps, or trends and escalate to VP of Clinical AI or product teams as needed
• Project Management & Workflows
• Maintain trackers, timelines, and throughput expectations
• Serve as the operational bridge between clinical experts and internal teams
• Coordinate assignments, monitor progress, and remove blockers
• Ensure secure organization and documentation of roleplay data
• Cross-Functional Communication
• Communicate updates, risks, and needs clearly and consistently
• Partner with product and operations to improve workflows and tooling
• Prepare internal status updates and final project reports

Full Description

ABOUT MPATHIC.AI

mpathic is a trusted leader in advancing clinical accuracy and quality through developing AI-enhanced solutions. mpathic offers human services in red teaming, trust & safety, central rating and monitoring for clinical trials and expert data annotation for LLM builders.

Our reviewers have specialization in behavioral analysis, conversational design, mental health, psychiatry, social services and clinical trial settings.

ABOUT THE ROLE

mpathic is seeking a detail-oriented Technical Project Manager to support our clinical experts and ensure on-time, high-quality delivery of client projects.

You will onboard and support experts, review roleplays, provide feedback, and maintain clear cross-team communication.

This role offers a front-row seat to shaping the safety of cutting-edge AI systems alongside leading clinicians and behavioral experts.

This role is ideal for someone who enjoys connecting people, processes, and technology in a fast-moving AI safety environment.

Strong candidates are proactive, reliable, and comfortable balancing autonomy with timely escalation.

This is not a typical 9-to-5 job and will require flexible hours to manage client project velocity.

We highly value work/life balance and encourage all team members to work reasonable hours, but want to be up-front that the working hours can ebb and flow.

You will support a confidential initiative involving AI safety protocols and mental health policy for large language models (LLMs).

Work includes designing and reviewing roleplays, red-teaming model behavior, identifying edge cases, and contributing to psychometrics, rubrics, and evaluation criteria.

A strong commitment to safety, ethics, and confidentiality is essential.

This role reports to the Human Data Operations Manager and partners closely with cross-functional leadership.

KEY RESPONSIBILITIES

Expert Coordination & Training

• Onboard, train, and support clinical experts on roleplay, red-team, and evaluation projects

• Provide SOPs, context, and guidance to ensure consistent, high-quality output

• Host live or async trainings to reinforce safety guardrails and project expectations

Quality Review & Feedback

• Review roleplays, red-team outputs, and annotations for accuracy, clinical validity, and protocol adherence

• Deliver timely, actionable feedback to maintain mpathic quality standards

• Identify risks, gaps, or trends and escalate to VP of Clinical AI or product teams as needed

Project Management & Workflows

• Maintain trackers, timelines, and throughput expectations

• Serve as the operational bridge between clinical experts and internal teams

• Coordinate assignments, monitor progress, and remove blockers

• Ensure secure organization and documentation of roleplay data

Cross-Functional Communication

• Communicate updates, risks, and needs clearly and consistently

• Partner with product and operations to improve workflows and tooling

• Prepare internal status updates and final project reports

WHAT WE'RE LOOKING FOR

Basic Qualifications

• 3+ years of experience in project management, operations, or workflow coordination

• Background in clinical psychology, social work, behavioral health, or related field

• Availability to work Pacific hours (fully remote)

• Strong organizational and feedback skills

• Comfort reviewing sensitive mental health and risk content

• High ethical standards and confidentiality handling

• Knowledge of crisis intervention, risk assessment, and safety planning

• Interest in AI, NLP, ML, and safety evaluation

• Proficiency using Slack, Microsoft 365, and LLM tools

Above & Beyond

• Experience managing clinicians, expert crowds, or human evaluators

• Clinical licensure

• Familiarity with AI safety, red teaming, or qualitative review

• Startup or fast-moving delivery experience

• Proficiency with Asana, Airtable, Notion, or Trello

• Trust & safety, policy, or content moderation background

• Experience with clinical AI/ML or data annotation

LIFE AT MPATHIC

We are a remote-first company that values work-life balance, flexible location policies, in-person retreats, fully funded healthcare, flexible PTO, and education funding.

We emphasize genuine connection, trust, and collaborative success.

mpathic is an Equal Employment Opportunity employer and welcomes applicants of all backgrounds.

At this time, we require that all full-time employees be eligible to work in the United States.

COMPENSATION

Base Pay + Equity + Benefits

Estimated salary range: $95-$120k, based on skills, experience, location, and role scope. Salary bands and equity vesting follow our Equal Pay Commitment.