AI User Enablement

Responsibilities

• The specialist will act as a key liaison between technology and our business users, fostering AI literacy, reducing friction, and maximizing the value derived from our AI investments
• Support and execute the strategy for AI adoption across the firm, focusing on general-purpose AI tools and their integration into daily workflows
• Design, develop, and deliver engaging training programs, workshops, and educational materials tailored to various user groups and their skill levels
• Create and maintain a centralized repository of both internal and external/public resources, including quick-start guides, FAQs, video tutorials, and internal success stories
• Provide hands-on support and guidance to end-users, troubleshooting common issues, answering questions, and offering personalized coaching to help them effectively integrate AI into their tasks and workflows
• Collaborate with IT and business teams to identify and address user friction points related to AI tools, advocating for user experience improvements and seamless integration into existing communication and collaboration platforms
• Foster an internal community of AI champions and early adopters, facilitating knowledge sharing, peer-to-peer learning, and the identification of new, impactful use cases for AI within the firm
• Continuously monitor the evolving landscape of AI tools and trends, evaluating new features and applications
• Communicate relevant updates and potential opportunities to users and stakeholders
• Gather user feedback through surveys, focus groups, and direct interactions to identify areas for improvement in AI tools, training, and support, driving continuous optimization of the AI user experience
• Work closely with the broader IT, Data, and AI development teams to align enablement efforts with strategic AI initiatives and ensure security and compliance best practices are maintained
• Promote and reinforce the firm's compliance guidelines and best practices for responsible and ethical AI use, including data privacy, confidentiality, and bias awareness

Full Description

Job Title: AI User Enablement Specialist

This role will be instrumental in ensuring our employees effectively adopt, utilize, and stay current with broadly used Artificial Intelligence (AI) tools, with a particular focus on Generative AI capabilities.

The specialist will act as a key liaison between technology and our business users, fostering AI literacy, reducing friction, and maximizing the value derived from our AI investments.

Key Responsibilities:

• Support and execute the strategy for AI adoption across the firm, focusing on general-purpose AI tools and their integration into daily workflows.

• Design, develop, and deliver engaging training programs, workshops, and educational materials tailored to various user groups and their skill levels.

• Create and maintain a centralized repository of both internal and external/public resources, including quick-start guides, FAQs, video tutorials, and internal success stories.

• Provide hands-on support and guidance to end-users, troubleshooting common issues, answering questions, and offering personalized coaching to help them effectively integrate AI into their tasks and workflows.

• Collaborate with IT and business teams to identify and address user friction points related to AI tools, advocating for user experience improvements and seamless integration into existing communication and collaboration platforms.

• Foster an internal community of AI champions and early adopters, facilitating knowledge sharing, peer-to-peer learning, and the identification of new, impactful use cases for AI within the firm.

• Continuously monitor the evolving landscape of AI tools and trends, evaluating new features and applications. Communicate relevant updates and potential opportunities to users and stakeholders.

• Gather user feedback through surveys, focus groups, and direct interactions to identify areas for improvement in AI tools, training, and support, driving continuous optimization of the AI user experience.

• Work closely with the broader IT, Data, and AI development teams to align enablement efforts with strategic AI initiatives and ensure security and compliance best practices are maintained.

• Promote and reinforce the firm's compliance guidelines and best practices for responsible and ethical AI use, including data privacy, confidentiality, and bias awareness.