Marketing Operations & AI Leader

Software & Services Marketing Operations & AI Leader

Mission

Build and scale the AI-enabled marketing operating system for the Software & Services Division, enabling data-driven growth, operational excellence, automation, and measurable business impact.

This role will serve as a strategic partner across Marketing and Commercial Operations, leading key transformation initiatives while building the data, AI, governance, and operational capabilities needed to bring a complex global organization together.

Key Responsibilities

• Lead strategic, cross-functional transformation initiatives across Software & Services Marketing and Commercial Operations, establishing clear priorities, roadmaps, milestones, and accountability.
• Serve as a trusted partner to leadership, bringing structure, visibility, and disciplined program management to a portfolio of critical transformation programs.
• Define and drive the AI roadmap, identifying high-value use cases that improve productivity, customer insights, content, personalization, decision-making, and business performance.
• Establish a unified data and analytics framework, connecting data across teams and systems to enable trusted reporting and end-to-end performance visibility.
• Drive the development of integrated dashboards and analytics capabilities across the Software & Services portfolio.
• Establish scalable operating models, governance, data standards, processes, and best practices.
• Identify opportunities for workflow automation and emerging technologies that improve efficiency, speed, and scalability.
• Partner across Digital, IT, Data, Revenue Operations, Customer Success, Marketing, and Commercial Operations to enable transformation and adoption.
• Influence and align stakeholders across a complex, global organization while helping teams successfully navigate change.

What We're Looking For

• Significant experience across AI, data and analytics, digital transformation, business operations, or program/project management.
• Demonstrated AI acumen and experience translating AI capabilities into practical business use cases and measurable outcomes.
• Strong data and analytics experience, including working across complex systems, data sources, reporting environments, or dashboards.
• Demonstrated success leading large-scale, cross-functional transformation or integration initiatives.
• Strong program management skills with the ability to manage multiple strategic initiatives simultaneously.
• Executive presence and strong communication, stakeholder management, and influencing skills.
• Ability to operate effectively in a global, matrixed, and evolving environment.
• Experience within a software, SaaS, technology, or services organization is preferred.
• Marketing experience is a plus, but not required. Candidates with strong backgrounds in AI, data, transformation, technology, commercial operations, or adjacent functions are encouraged to apply.

Success Measures

Success will be measured through:

• Execution and impact of strategic transformation initiatives
• AI adoption and measurable business impact
• Data quality and performance visibility
• Automation and productivity improvements
• Operational efficiency and speed
• Adoption of standardized processes and governance
• Stakeholder alignment and global adoption

What's in it for me?

• Lead a high-visibility function that directly impacts marketing effectiveness and business growth
• Shape the technology strategy that powers customer engagement and campaign success
• Work with a team that values expertise, collaboration, and forward-thinking innovation
• Access to professional development and opportunities to stay ahead of MarTech evolution

Bring your MarTech expertise to a role where you'll make a measurable impact - apply today!