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Posted on 2026/02/19

Product Manager - AI Agent & Chatbot Intelligence, Regional Operations

Shopee

Malaysia

Full-time

Job Description:

• Lead the end-to-end development of chatbot and agent-AI interaction features, from concept to rollout to ongoing iteration

• Design systems that allow agents to supervise, correct, and train AI models in real time (e.g. feedback loops, annotation workflows, reinforcement learning from human feedback)

• Collaborate with engineering, data science, operations, and design to ship pr...oducts that combine Large Language Models (LLMs) and agentic logic with operational scalability

• Define product metrics, user journeys, and evaluation frameworks to track and improve model quality, deflection rate, and Customer Satisfaction Score (CSAT) impact

• Build tools for chatbot lifecycle management: training/annotation platforms, intent classification, knowledge integration, and auto-evaluation pipelines

• Drive alignment across business, ops, and tech teams to deliver AI solutions that balance automation with human judgment

• Stay updated on the evolving GenAI landscape: prompting strategies, fine-tuning approaches, and multi-agent orchestration, and translate them into product opportunities

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related technical field

• Equivalent experience in building and scaling AI products is a plus.

• Experience shipping products powered by LLMs (e.g. GPT, Claude) or conversational AI frameworks

• Familiarity with agentic system design, prompt orchestration, and the human-in-the-loop paradigm

• Strong data orientation: you're comfortable digging into product metrics, model performance dashboards, and user behaviour insights Show full description

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