Senior/Technical Solution Specialist (AI CX | Automation | Cantonese-Speaking)

About SleekFlow

SleekFlow is an AI Suite for Revenue-Driving Conversations.

We are trusted by over 2,000 enterprises globally.

But we are more than just a SaaS company; we are an AI-native movement redefining the B2C relationship across 70+ countries.

At our core is AgentFlow—an AI GTM workforce that learns, improves, and acts as a self-healing knowledge base for businesses.

From first-click conversion to long-term retention, we turn every conversation into a data-backed growth opportunity.

Headquartered in Singapore with a global presence in Hong Kong, the UAE, and the US, we are looking for exceptional people to help us build an AI operating system that matters.

Join us and rewrite how the world engages at scale.

Location: Kuala Lumpur, Malaysia

Prior Experience in SaaS/ Software Industry is preferred

Language (Speaking & Writing): English and Cantonese

Role

As a Technical Solution Specialist at SleekFlow, you will work closely with our Technical Sales Engineer and collaborate with sales and customer success teams to deliver tailored solutions and guidance to our customers.

Your role will focus on understanding customer needs, assessing technical feasibility, building automation and integration solutions, and supporting product adoption.

You will also have opportunities to grow by working with senior team members, enhancing your technical skills, and contributing to customer success.

As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow!

Responsibilities

• Act as the technical point of contact for sales and customer success teams on customer requirements, from pre-sales through to implementation.
• Assess the technical feasibility of customer requests and provide effort estimates.
• Design and build automation workflows based on customer needs.
• Implement integrations and technical configurations with third-party systems using APIs, webhooks, and iPaaS tools.
• Work with the product and engineering teams on complex technical issues to find effective solutions or workarounds.
• Maintain and update technical documentation, guides, and tutorials to support customers and internal teams.
• Provide clear and timely communication to customers, ensuring a positive experience.
• Gather feedback from customers to identify common issues or feature requests and share insights with the product team.

Qualifications

• A diploma, degree, or equivalent experience in IT, Computer Science, or a related field.
• Language (Speaking & Writing): English and Cantonese.
• Good understanding of software products, cloud technologies, APIs, webhooks and integrations.
• Familiarity with troubleshooting tools and processes.
• Basic scripting knowledge (e.g., JavaScript, Google Apps Script) is an added advantage.
• Proactive and solution-oriented mindset to explore different tools and platforms, including AI and low-code tools, to tackle issues.
• Strong problem-solving skills and a willingness to learn and grow in a technical role.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a simple manner.
• A proactive and customer-focused attitude with a strong sense of responsibility.
• Experience with iPaaS platforms like Zapier, Make or n8n is preferred.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.

Our Culture Code

• Open-mindedness – We welcome different viewpoints and give and take feedback openly, always ready to challenge our own assumptions.
• Collaboration – We have each other's back, share knowledge freely, and treat every teammate with equal respect.
• Growth – We pursue continuous improvement, embrace new challenges, and treat mistakes as chances to learn.
• Ownership – We take initiative, see things through, and hold ourselves accountable for the outcome.
• Grit & Adaptability – We stay resilient through setbacks and adapt to change with patience and persistence.

What We Offer

• Attractive compensation package including a 13th-month salary
• Stock options in a rapidly growing startup
• A fun, diverse, and international team culture
• Comprehensive group medical insurance
• Transport allowance
• Examination & education allowance
• Paid birthday leave
• Flexible work-from-home policy
• “Work From Anywhere” scheme
• Rewarding continuous learning from experienced team leads
• Mentorship and guidance from experienced technical professionals.
• Many more exciting perks and growth opportunities!

Confidence can sometimes hold us back from applying for a job.

But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.

SleekFlow is a place where everyone can grow.

So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day.