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Posted on 2026/04/02

AI Solutions Developer

TG Malaysia

Subang Jaya, Selangor, Malaysia

Job description

AI Agent & Copilot Development

• Design, build, and deploy AI agents using Microsoft Copilot Studio / Power Platform

• Develop conversational AI for patient engagement, internal workflows, and clinical support

• Integrate AI copilots into systems like EMR/EHR, CRM, and hospital management systems

  1. Use Case Implementation

Drive practical healthcare AI use cases such as:

• Patient Support Bots (...appointment booking, FAQs, triage guidance)

• Clinical Assistance Tools (documentation drafting, summarizing patient notes)

• Operational Automation (claims processing, billing queries, HR support)

• Call Center AI Assistants (agent copilots for faster response and accuracy)

Integration & Automation

• Connect AI agents with APIs, databases, and healthcare platforms

• Automate workflows using Power Automate / RPA tools

• Ensure seamless data flow between systems while maintaining data integrity

Compliance & Data Governance

• Ensure solutions comply with healthcare regulations (e.g., HIPAA equivalent, PDPA, local regulations)

• Implement data privacy, access control, and audit mechanisms

• Work closely with IT security and compliance teams

Stakeholder Collaboration

• Partner with doctors, nurses, operations, and admin teams to identify AI opportunities

• Translate business/clinical needs into AI-driven solutions

• Provide training and change management support for end users

Performance Optimization

• Monitor AI agent performance (accuracy, response time, user satisfaction)

• Continuously improve models, prompts, and workflows

• Maintain documentation and best practices

Strategy & Innovation (for senior roles)

• Define AI roadmap for healthcare digital transformation

• Evaluate emerging AI technologies (LLMs, copilots, voice AI)

• Lead POCs and scale successful AI initiatives

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