Responsibilities
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Lead the design, development, and rollout of chatbot features, using AI tools to improve customer engagement and enable self-service options
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Integrate AI-driven chatbots across multiple platforms, ensuring consistent, high-quality customer interactions
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Design, implement, and refine automation workflows across chatbot platforms, Zendesk, and other tools to elevate customer satisfaction and efficiency
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Partner with CX, product, and engineering teams to design automation and AI tools that improve the customer experience
Full Description
About Faire:
We're an online wholesale marketplace that's leveling the playing field for small businesses.
Our mission is to empower entrepreneurs by using technology and data to connect them with customers worldwide.
We believe entrepreneurship is a calling, and our team is taking part in the founding process.
Responsibilities:
• Lead the design, development, and rollout of chatbot features, using AI tools to improve customer engagement and enable self-service options.
• Integrate AI-driven chatbots across multiple platforms, ensuring consistent, high-quality customer interactions.
• Design, implement, and refine automation workflows across chatbot platforms, Zendesk, and other tools to elevate customer satisfaction and efficiency
• Partner with CX, product, and engineering teams to design automation and AI tools that improve the customer experience.
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