Junior Solutions Engineer

Qualifications

• You have 2+ years of experience in a technical role, product management, or customer-facing position

• You possess fundamental knowledge of API concepts and web technologies

• You're detail-oriented and able to document requirements effectively

• You're a natural problem-solver who enjoys finding solutions to complex challenges

• You're adaptable and can navigate ambiguity with confidence

• You're highly collaborative and enjoy working with cross-functional teams

Responsibilities

• They are seeking a Solutions Engineer who will act as a technical bridge-builder, helping customers implement identity verification solutions and ensuring successful deployment of products

• Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions

• Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products

• Solution Design: Create technical documentation and implementation plans that address specific customer needs

• Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities

• Cross-functional Collaboration: Work closely with sales, product, and engineering teams

• Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios

• Customer Training: Educate customers on Baselayer's products and APIs

• Feedback Loop: Collect and communicate customer feedback to product and engineering teams

• Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space

• Post-implementation Support: Provide ongoing technical guidance to ensure customer success

Full Description

Verified Job On Employer Career Site

Job Summary:

Baselayer is a company revolutionizing fraud prevention and compliance for financial institutions. They are seeking a Solutions Engineer who will act as a technical bridge-builder, helping customers implement identity verification solutions and ensuring successful deployment of products.

Responsibilities:

• Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions

• Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products

• Solution Design: Create technical documentation and implementation plans that address specific customer needs

• Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities

• Cross-functional Collaboration: Work closely with sales, product, and engineering teams

• Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios

• Customer Training: Educate customers on Baselayer's products and APIs

• Feedback Loop: Collect and communicate customer feedback to product and engineering teams

• Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space

• Post-implementation Support: Provide ongoing technical guidance to ensure customer success

Qualifications:

Required:

• You have 2+ years of experience in a technical role, product management, or customer-facing position

• You possess fundamental knowledge of API concepts and web technologies

• You're detail-oriented and able to document requirements effectively

• You're a natural problem-solver who enjoys finding solutions to complex challenges

• You're adaptable and can navigate ambiguity with confidence

• You're highly collaborative and enjoy working with cross-functional teams

Preferred:

• Experience in solutions engineering, implementation, or technical customer success

• Basic coding skills in Python or JavaScript

• Familiarity with identity verification, KYC/KYB processes, or financial compliance

• Experience with fintech or financial institutions

• Experience leading technical discovery calls, product demos, or implementation workshops

Company:

Baselayer empowers over 2,000 financial institutions and government agencies to trust the small and medium-sized businesses they serve.

Founded in , the company is headquartered in New York, US, with a team of 51-200 employees.

The company is currently Growth Stage.