Chief of AI Customer Engagement

Qualifications

• 10+ years of experience in customer-facing leadership roles, with 5+ years leading enterprise customer success organizations

• Proven track record of building and scaling global customer success functions at enterprise SaaS or AI companies

• Experience building and leading customer success programs for transformational enterprise technologies

Responsibilities

• As a Chief of AI Customer Engagement, you will develop and execute a comprehensive strategy to maximize enterprise customer lifetime value

• You will lead cross-functional teams to build and execute enterprise-focused solutions and go-to-market strategies

• Collaborate with executive leadership to align customer success strategy with The Rundown AI, Inc.'s broader business objectives

• Build and execute a systematic approach to translate customer insights into strategic business initiatives

• Establish enterprise-grade frameworks to assess customer health, identify strategic opportunities, and mitigate adoption barriers

• Lead organizational initiatives with Sales, Product, and Engineering leadership to develop enterprise-focused solutions and go-to-market strategies

Full Description

About the Position

The Rundown AI, Inc. is looking for a seasoned leader to drive AI customer engagement and enterprise transformation.

As a Chief of AI Customer Engagement, you will develop and execute a comprehensive strategy to maximize enterprise customer lifetime value.

You will lead cross-functional teams to build and execute enterprise-focused solutions and go-to-market strategies.

Responsibilities:

• Collaborate with executive leadership to align customer success strategy with The Rundown AI, Inc.'s broader business objectives.

• Build and execute a systematic approach to translate customer insights into strategic business initiatives.

• Establish enterprise-grade frameworks to assess customer health, identify strategic opportunities, and mitigate adoption barriers.

• Lead organizational initiatives with Sales, Product, and Engineering leadership to develop enterprise-focused solutions and go-to-market strategies.

You may be a good fit if you have:

• 10+ years of experience in customer-facing leadership roles, with 5+ years leading enterprise customer success organizations.

• Proven track record of building and scaling global customer success functions at enterprise SaaS or AI companies.

• Experience building and leading customer success programs for transformational enterprise technologies.