IT Associate (Early Career)

Qualifications

• The ideal candidate is a quick problem solver, excited to build and maintain systems in a fast-paced, mission-driven environment
• 1–3 years of experience in IT support, help desk, or systems administration
• Proficiency with Mac and Windows operating systems
• Familiarity with tools like Google Workspace, Okta, Zoom, Slack, and Atlassian
• Working knowledge of networking concepts, VPNs, and endpoint security tools
• Excellent problem-solving and communication skills
• Ability to manage multiple requests and prioritize in a fast-paced environment
• A strong sense of ownership and a customer-service mindset
• Passion for AI & Innovation: Stay curious, continuously learn, and push AI’s potential

Benefits

• Salary Range: 65k-70k
• The salary range provided reflects the estimated compensation for this role based on the expected qualifications and experience level
• The final offer may vary depending on factors such as skills, experience, and alignment with role requirements
• Competitive Salary: Aligned with experience and market standards
• Comprehensive Insurance: Health, dental, and vision coverage for you and your family
• 401(k) Plan: Build your financial future with our retirement savings plan
• Growth & Development: Access professional learning opportunities and career advancement support
• Onsite Perks: Enjoy catered lunches, snacks, and a fully stocked kitchen
• Team Bonding: Company-sponsored happy hours and social events to connect and unwind

Responsibilities

• This individual will be instrumental in ensuring a seamless experience for employees across multiple time zones, working across hardware, software, and network systems
• Serve as the first point of contact for internal IT support requests (hardware, software, systems access, etc.)z
• Manage onboarding and offboarding of employees, including configuring laptops, provisioning accounts, and setting up access
• Support and troubleshoot MacOS and Windows machines across remote and hybrid environments
• Maintain our inventory of devices and software licenses
• Collaborate with our security team to ensure compliance with IT policies and best practices
• Assist with the setup and support of audio/visual needs for meetings and presentations
• Monitor network performance and support VPN, cloud platforms, and remote desktop tools
• Document and update internal IT processes, FAQs, and troubleshooting guides
• Assist with special IT projects (e.g., system upgrades, tool rollouts, office expansions)
• Ownership & Accountability: Drive projects to completion with high standards and proactive problem-solving
• Transparency & Communication: Share information openly and give/receive constructive feedback
• Strategic Thinking & Problem-Solving: Analyze challenges critically and implement effective solutions
• Collaboration & Professionalism: Contribute meaningfully as a team player and uphold mutual respect

Full Description

Office Location: Lower Manhattan, NY

Accrete is a dynamic and innovative company focused on transforming the future of artificial intelligence. We specialize in creating advanced AI solutions that turn complex data into actionable insights, driving real-world impact for businesses and government organizations. Our team thrives on creativity and collaboration, working together to push the boundaries of AI technology.

At the core of our offerings are our AI agents, designed to autonomously analyze data, generate insights, and make intelligent recommendations. These agents help businesses streamline operations, improve decision-making, and also empower government entities to enhance security, intelligence, and operational efficiency

About The Role

We are seeking a proactive and solutions-oriented IT Associate to support the day-to-day technology needs of our growing team. This individual will be instrumental in ensuring a seamless experience for employees across multiple time zones, working across hardware, software, and network systems. The ideal candidate is a quick problem solver, excited to build and maintain systems in a fast-paced, mission-driven environment.

Responsibilities

• Serve as the first point of contact for internal IT support requests (hardware, software, systems access, etc.)z

• Manage onboarding and offboarding of employees, including configuring laptops, provisioning accounts, and setting up access

• Support and troubleshoot MacOS and Windows machines across remote and hybrid environments

• Maintain our inventory of devices and software licenses

• Collaborate with our security team to ensure compliance with IT policies and best practices

• Assist with the setup and support of audio/visual needs for meetings and presentations

• Monitor network performance and support VPN, cloud platforms, and remote desktop tools

• Document and update internal IT processes, FAQs, and troubleshooting guides

• Assist with special IT projects (e.g., system upgrades, tool rollouts, office expansions)

Qualifications

• 1–3 years of experience in IT support, help desk, or systems administration

• Proficiency with Mac and Windows operating systems

• Familiarity with tools like Google Workspace, Okta, Zoom, Slack, and Atlassian

• Working knowledge of networking concepts, VPNs, and endpoint security tools

• Excellent problem-solving and communication skills

• Ability to manage multiple requests and prioritize in a fast-paced environment

• A strong sense of ownership and a customer-service mindset

Preferred But Not Required

• Experience at a startup or in a high-growth tech environment

• Basic scripting or automation skills (e.g., Bash, Python, PowerShell)

• Experience with MDM tools such as Hexnode,Kandji, Jamf, or Intune

Salary Range: 65k-70k

The salary range provided reflects the estimated compensation for this role based on the expected qualifications and experience level. The final offer may vary depending on factors such as skills, experience, and alignment with role requirements.

Cultural Fit & Values

At Accrete, success goes beyond technical expertise—we value innovation, collaboration, and accountability. Our team members embody:

• Ownership & Accountability: Drive projects to completion with high standards and proactive problem-solving

• Transparency & Communication: Share information openly and give/receive constructive feedback

• Strategic Thinking & Problem-Solving: Analyze challenges critically and implement effective solutions

• Collaboration & Professionalism: Contribute meaningfully as a team player and uphold mutual respect

• Passion for AI & Innovation: Stay curious, continuously learn, and push AI’s potential

• Going Beyond the Job Description: Seek opportunities to contribute beyond core responsibilities

These principles shape our culture, performance evaluations, and growth opportunities, ensuring we build a mission-driven organization together.

Company Benefits

• Competitive Salary: Aligned with experience and market standards

• Comprehensive Insurance: Health, dental, and vision coverage for you and your family

• 401(k) Plan: Build your financial future with our retirement savings plan

• Growth & Development: Access professional learning opportunities and career advancement support

• Onsite Perks: Enjoy catered lunches, snacks, and a fully stocked kitchen

• Team Bonding: Company-sponsored happy hours and social events to connect and unwind