Compliance Specialist - HR

Full Description

About Afiniti

Afiniti's vision is to lead the contact center industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. Over the past 16 years, Afiniti’ patented technology has paired customers and contact center agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth.

Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers.

To learn more, visit www.afiniti.com.

About the Role

HR Compliance Specialist - Karachi, Lahore, Islamabad.

Afiniti is seeking an HR professional with a strong compliance background to join our Compliance function. This is not an HR department role, instead, you will be embedded in the Compliance team, applying your HR Compliance knowledge to help strengthen and expand our Compliance Program. You will play a key role in executing core compliance activities, monitoring risk indicators, and supporting regulatory research and training deployment. This is an ideal opportunity for someone looking to build deep functional expertise in compliance within a high-growth, fast-moving AI company.

Key Responsibilities

• Support the roll-out of compliance policies, training programs, and code of conduct initiatives.

• Conduct compliance risk assessments and maintain regulatory maps.

• Collaborate with cross-functional stakeholders to track implementation of risk controls and mitigation strategies.

• Assist in documenting standard operating procedures and organizing compliance repositories.

• Monitor compliance platforms, tools, and case tracking systems.

• Support internal investigations and reporting processes.

Minimum Qualifications

• 3+ years of experience in HR with direct involvement in compliance, legal, or corporate risk activities.

• Familiarity with global compliance standards such as GDPR, anti-corruption, and whistleblower regulations.

• Detail-oriented, with strong documentation and organizational skills.

• Excellent communication and presentation abilities.

• Proficient with Microsoft Office, especially Excel and PowerPoint.

Preferred Qualifications

• Experience in a regulated, tech, or telecom environment.

• Exposure to compliance tools/platforms (e.g., case management, policy tracking, risk registers).

• Interest in legal tech, AI ethics, or global data privacy laws.

• Multi-jurisdictional experience is a plus.

Location/Remote work statement

This is a hybrid position with a minimum of 4 hours per day overlap with EST.

We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. We believe that this diversity builds a stronger organization and is in keeping with the core values of our company. Our policy, therefore, is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding or reproductive health decisions), gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, matriculation, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law. This means that we comply with all applicable human rights and employment legislation, and we do not discriminate in any aspect of employment, including recruiting, hiring, compensation, promotions, reductions in force, or terminations.