Posted on 2025/10/17
Junior Service Operations Analyst – AI, Data & Automation
AGMC BMW
Dubai - United Arab Emirates
Full Description
Job description:
The role supports the integration of artificial intelligence, automation tools, and data analytics into daily service operations and reporting, aiming to improve efficiency, accuracy, and customer satisfaction.
Key Responsibilities :
• Collect, clean, and analyze service department data to identify patterns, trends, and opportunities for process improvement.
• Support the designand deployment of AI-powered tools (chatbots, predictive models, workflow automation) to enhance service efficiency.
• Build and maintain dashboards and reports for service KPIs, including turnaround time, VoC/NPS, and customer retention.
• Assist in automating repetitive tasks such as CRM updates, follow-up reminders, packages sales, and data entry.
• Collaborate with service teams, and management to implement data-driven solutions.
• Conduct testing, troubleshooting, and performance monitoring of AI and automation solutions.
• Document processes and provide user training on new digital tools.
Note: Only candidates shortlisted will be contacted
Job Types: Full-time, Permanent
Pay: AED7,000.00 - AED8,000.00 per month
Application Question(s):
• Are you good at excel?
• What is your current salary?
• What is your expected salary?
Experience:
• Data Analysis: 2 years (Preferred)

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