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Posted on 2025/10/17

Junior Service Operations Analyst – AI, Data & Automation

AGMC BMW

Dubai - United Arab Emirates

Full-time

Full Description

Job description:

The role supports the integration of artificial intelligence, automation tools, and data analytics into daily service operations and reporting, aiming to improve efficiency, accuracy, and customer satisfaction.

Key Responsibilities :

• Collect, clean, and analyze service department data to identify patterns, trends, and opportunities for process improvement.

• Support the designand deployment of AI-powered tools (chatbots, predictive models, workflow automation) to enhance service efficiency.

• Build and maintain dashboards and reports for service KPIs, including turnaround time, VoC/NPS, and customer retention.

• Assist in automating repetitive tasks such as CRM updates, follow-up reminders, packages sales, and data entry.

• Collaborate with service teams, and management to implement data-driven solutions.

• Conduct testing, troubleshooting, and performance monitoring of AI and automation solutions.

• Document processes and provide user training on new digital tools.

Note: Only candidates shortlisted will be contacted

Job Types: Full-time, Permanent

Pay: AED7,000.00 - AED8,000.00 per month

Application Question(s):

• Are you good at excel?

• What is your current salary?

• What is your expected salary?

Experience:

• Data Analysis: 2 years (Preferred)

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