Customer Outcomes Lead

Full Description

Customer Outcomes Lead

What do these three companies have in common?

• A company that processes 1 trillion in transactions annually.

• An investment manager approaching $1 trillion under management.

• The technology company behind nearly all of the top 100 selling drugs.

They all want to deploy AutoRFP.ai and they're waiting on us to make it happen.

The opportunity

We have more enterprise interest than we can serve.

That's not a problem we're solving eventually.

It's the problem we're solving now.

We're hiring someone to own the implementation and success of the fastest growing companies on earth through to established F500 customers.

You'll take them from signed contract through deployment, adoption, renewal, and expansion.

The relationships you build and grow pay you directly one month's contract value per renewal, uncapped.

This is our third Outcomes hire in North America.

Our first joined as Vancouver hire #2, worked out of what was essentially a closet, and now runs F500 implementations back-to-back.

He's building the team around him.

You'd be part of that foundation.

What we've built

AutoRFP.ai automates RFP and security questionnaire responses.

The product works.

People write to us about how the platform has changed their careers.

We're profitable.

No VC. The founders know the problem because they lived it, and we're building this for the long term not for an exit, but because the work matters.

24 months in. 40+ countries.

Growing 15% month-over-month.

Vancouver has 6 people today.

We'll likely be triple that by end of year in a new office.

The role

You'll implement and manage enterprise accounts.

The goal in your first 12 months: own at least $2M in ARR across your book.

Right now we run 1-2 new implementations per week.

In six months, we need to run 1-2 per day.

You'll help us figure out how building tools, processes, and resources as we scale.

You'll work directly with founders and the entire team.

No professional managers.

No approval chains.

You own your work, you execute it however you see fit, and you're compensated based on outcomes.

Compensation

Year one OTE (with ramp): $150k-$180k

Year two with a full book: $200k+

What this becomes

The people who join now will shape how AI gets deployed at the largest companies in the world.

That's not marketing language.

That's the actual job.

Where this leads is up to you: leadership, larger accounts, product, operations.

The first Outcomes hire is already building his team.

There's no ceiling here except the one you set.

Do this well for two years and you'll have a track record that speaks for itself.

A team on your resume that's undeniable.

The kind of experience that means jobs start looking for you.

What this requires

High ambiguity.

We don't have standard operating procedures for most of what we do.

We figure it out together, in the trenches.

If you've spent your career in structured corporate environments with defined swim lanes, this will feel uncomfortable.

If you've been waiting for a role where you can operate with full ownership and get paid for the results, this is it.

The team

Vancouver.

In-office.

Fast.

Some strong characters and plenty to learn from.

We invest in the environment quality space, quality hardware, a team that's focused on building something that lasts.

To apply

Apply here on LinkedIn or reach out to Jasper Cooper directly.