Pre-sales Solution Manager (Insurance)

Full Description

Job Responsibilities:

• Manage AI-related projects in the insurance industry, ensuring project success and revenue accountability.

• During the pre-sales phase, participate in customer needs analysis, define system architecture and business processes, and clarify project objectives, success criteria, and delivery scope. Facilitate communication between local sales, pre-sales teams, and customers.

• Oversee demo and POC phases, coordinating with internal operations and technical teams to build and train AI bots and complete system integration.

• Ensure high-quality project delivery, post-launch performance monitoring, and continuous optimization.

Maintain strong customer relationships to enhance satisfaction and drive ongoing collaboration.

Requirements:

• Fluent in English and Cantonese for both written and verbal communication (mandatory).

• 3+ years of project management experience in the insurance sector, with exposure to AI products, call centers, CRM systems, or insurance-related systems.

Familiarity with B2B business processes.

Technical product management experience is a plus.

• Proactive, strong logical and data analysis skills, detail-oriented, and quick learner.

• Excellent cross-cultural communication and coordination skills, able to collaborate effectively with diverse teams.

• Strong ability to work under pressure and manage multiple tasks simultaneously.

• Willingness to travel short-term as needed.