AI Support Engr

Qualifications

• Proven abilities in Troubleshooting and diagnosing technical issues effectively
• Expertise in providing Technical Support for software and hardware issues
• Strong skills in Customer Support and Customer Service, ensuring user satisfaction and timely solutions
• Knowledge of Operating Systems, including installation, configuration, and maintenance
• Effective problem-solving abilities and strong communication and collaboration skills
• Experience with AI systems or a background in related technical fields is advantageous
• Bachelor’s degree in Computer Science, Engineering, or a related technical field

Responsibilities

• The AI Support Engineer will handle day-to-day responsibilities including diagnosing and resolving technical issues, providing technical support for AI-related products, assisting customers by addressing their queries, and ensuring smooth operation of software and systems
• The role will require direct engagement with clients to ensure satisfaction and efficacy of provided solutions

Full Description

About us

We are dedicated to connecting outstanding talent with forward-thinking companies.

Specializing in early-stage startups, we focus on industries such as AI, robotics, IT, and engineering.

Our team prioritizes excellence, taking the time to understand individual needs and foster meaningful connections.

Through a highly personalized approach and deep industry knowledge, we build partnerships that drive mutual success.

Role Description

This is a full-time, on-site role located in the San Francisco Bay Area for an AI Support Engineer.

The AI Support Engineer will handle day-to-day responsibilities including diagnosing and resolving technical issues, providing technical support for AI-related products, assisting customers by addressing their queries, and ensuring smooth operation of software and systems.

The role will require direct engagement with clients to ensure satisfaction and efficacy of provided solutions.

Qualifications

• Proven abilities in Troubleshooting and diagnosing technical issues effectively

• Expertise in providing Technical Support for software and hardware issues

• Strong skills in Customer Support and Customer Service, ensuring user satisfaction and timely solutions

• Knowledge of Operating Systems, including installation, configuration, and maintenance

• Effective problem-solving abilities and strong communication and collaboration skills

• Experience with AI systems or a background in related technical fields is advantageous

• Bachelor’s degree in Computer Science, Engineering, or a related technical field

• Prior experience in a similar customer-facing technical role is a plus