Data and AI SDM

Full Description

Role Overview

The Data and AI SDM will play a crucial role in managing and optimizing the delivery of IT services.

Based in Cairo, Egypt, with flexibility for some remote work, this full-time hybrid role ensures the seamless execution of service delivery operations, elevates customer satisfaction and supports continuous improvement across our IT service management processes.

Key ResponsibilitiesOversee day-to-day service delivery operations, ensuring high standards of customer satisfaction and adherence to service level agreements (SLAs).

Manage and optimize IT service management processes, including incident, problem, and change management.

Build and maintain strong customer relationships to ensure high levels of client satisfaction and foster customer loyalty.

Develop, manage, and oversee project plans, resource allocation, and budget utilization to meet project goals and timelines.

Track project milestones, manage risks and dependencies, and initiate corrective actions to ensure successful project outcomes.

Utilize agile methodologies and continuous improvement practices to drive efficiencies and enhance service delivery.

Qualifications & Skills

Educational Background: Bachelor s degree in Computer Science, Information Technology, or a related field.

Experience: Proven experience in service delivery and IT service management, preferably within a data or AI-focused environment.

Core Skills:

Strong service delivery management and IT service management expertise.

Skilled in customer satisfaction and relationship management.

Excellent problem-solving and decision-making abilities.

Strong communication, interpersonal, and collaboration skills; ability to work well both independently and in a team.

Desirable Certifications: IT service management certifications (e.g., ITIL, PMP) are advantageous.