Case Management Assistant

Qualifications

• High School Graduate / GED
• Minimum 1 year experience in a healthcare setting required

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

Responsibilities

• The CMA will provide clinical administrative support, assist with patient referrals and discharges, and collaborate with the RN Case Manager and Case Management Social Worker to ensure efficient discharge planning and patient care coordination
• Coordinates with RN case manager and social worker for support needed
• Communicates updates on progress throughout the day
• Refers patient questions back to the case manager/social worker
• Provides clerical support in multidisciplinary rounds, including updating NATE Tempo at direction of team
• Makes referrals through the web-based referral system (nH Discharge/other) to the specific post-acute care (PAC) providers requested
• Includes sending the appropriate packet of information from the medical record required for the level of care
• Monitors patients with PAC referrals and intervenes to expedite discharge
• Prioritizes workload to ensure a timely contact and intervention with PAC providers
• Sends additional information to PAC provider when requested
• Communicates with RN case managers/social workers regarding the status of PAC referrals, bed availability, and other barriers that cannot be resolved
• Communicates results of PAC referrals with the patient, including having the Patient Choice letter signed
• Monitors Medicare patient’s planned discharge dates and delivers the Important Medicare Message (IMM) to the patient per facility policy
• Delivers the Beneficiary Notice to patients identified as being in the BPCI-A program (Bundle Payment hospitals only)
• Obtains physician signature on required Case Management documents and forms
• Based on facility practice; sets up transportation/sends information to Transfer Center and generates discharge packets for PAC transfers
• Utilizes Case Management systems, standards, and processes
• Maintains knowledge of and actively develops relationships with PAC providers
• Demonstrates knowledge of regulatory requirements, HCA Ethics and Compliance policies
• Practices and adheres to the 'Code of Conduct' and 'Mission and Value Statement.'

Full Description

HCA Florida North Florida Hospital is committed to providing exceptional patient care and is seeking a Case Management Assistant. The CMA will provide clinical administrative support, assist with patient referrals and discharges, and collaborate with the RN Case Manager and Case Management Social Worker to ensure efficient discharge planning and patient care coordination.

Responsibilities

• Coordinates with RN case manager and social worker for support needed.

Communicates updates on progress throughout the day.

Refers patient questions back to the case manager/social worker.

• Provides clerical support in multidisciplinary rounds, including updating NATE Tempo at direction of team.

• Makes referrals through the web-based referral system (nH Discharge/other) to the specific post-acute care (PAC) providers requested. Includes sending the appropriate packet of information from the medical record required for the level of care.

• Monitors patients with PAC referrals and intervenes to expedite discharge.

• Prioritizes workload to ensure a timely contact and intervention with PAC providers.

• Sends additional information to PAC provider when requested.

• Communicates with RN case managers/social workers regarding the status of PAC referrals, bed availability, and other barriers that cannot be resolved.

• Communicates results of PAC referrals with the patient, including having the Patient Choice letter signed.

• Monitors Medicare patient’s planned discharge dates and delivers the Important Medicare Message (IMM) to the patient per facility policy.

• Delivers the Beneficiary Notice to patients identified as being in the BPCI-A program (Bundle Payment hospitals only).

• Obtains physician signature on required Case Management documents and forms.

• Based on facility practice; sets up transportation/sends information to Transfer Center and generates discharge packets for PAC transfers.

• Utilizes Case Management systems, standards, and processes.

• Maintains knowledge of and actively develops relationships with PAC providers.

• Demonstrates knowledge of regulatory requirements, HCA Ethics and Compliance policies.

• Practices and adheres to the 'Code of Conduct' and 'Mission and Value Statement.'

Skills

• High School Graduate / GED

• Minimum 1 year experience in a healthcare setting required

• 2 year Associate Degree preferred

• Licensed Practical Nurse, Certified Nursing Assistant, or Emergency Medical Technician preferred

• 2 to 5 years’ experience in a healthcare setting preferred

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Company Overview

• North Florida Regional Medical Center is now HCA Florida North Florida Hospital.

It was founded in undefined, and is headquartered in Gainesville, Florida, US, with a workforce of 10001+ employees. Its website is http://www.hcafloridahealthcare.com.