Delivery Director – AI-Led Large Account Operation

Qualifications

• Strong customer trust and satisfaction
• Bachelor’s degree in Engineering, Technology, or related field
• 20+ years in technology services, consulting, or large-scale IT delivery
• Proven experience managing $100M+ (preferably $150M+) portfolios with P&L ownership
• Background as an Engineering / Technology Leader with strong Agile delivery experience
• Experience driving AI, automation, and transformation at enterprise scale
• Strong executive presence, stakeholder management, and communication skills
• Experience working in large global IT services organizations

Benefits

• Growth,and efficiency gains through AI
• Improved margins and financial performance
• Scalable growth beyond $150M
• Pay and Benefits
• Pay Range Minimum: $146,000 per year
• Pay Range Maximum: $300,300 per year
• A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law
• This role may also be eligible for performance-based bonuses subject to company policies
• In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

Responsibilities

• This is a P&L-owning leadership role for a technology-driven leader who can scale delivery, improve efficiency, reduce costs, and increase stability and predictability by embedding AI and automation into delivery operations—while enabling humans and machines to work together at scale
• Own end-to-end delivery and P&L for a $100M+ strategic account
• Drive AI adoption across SDLC and Application Support to improve:
• Productivity
• Quality
• Cost efficiency
• Delivery predictability
• Build and scale a human + machine delivery model
• Ensure stable, predictable, high-quality delivery across multi-geo teams
• Lead growth and presales, expanding the account through transformation-led opportunities
• Deliver programs across staff augmentation, fixed-price, capacity, output, and outcome-based models
• Build trusted CxO-level customer relationships and ensure high CSAT
• Lead and mentor high-performing, AI-enabled engineering and support teams
• Stable, predictable delivery outcomes

Full Description

HCLTech is looking for a highly talented and self- motivated Delivery Director – AI-Led Large Account Operations ($100M+) to join it in advancing the technological world through innovation and creativity.

Job Title: Delivery Director – AI-Led Large Account Operations

Job ID: 3649

Position Type: Full-time

Location: Onsite - Seattle, WA

Role/Responsibilities

We are seeking a senior Delivery Director to lead a $100M+ strategic customer account, responsible for end-to-end delivery excellence, financial performance, and AI-led transformation across Software Development (SDLC) and Application Support (AMS).

This is a P&L-owning leadership role for a technology-driven leader who can scale delivery, improve efficiency, reduce costs, and increase stability and predictability by embedding AI and automation into delivery operations—while enabling humans and machines to work together at scale.

Key Responsibilities

• Own end-to-end delivery and P&L for a $100M+ strategic account

• Drive AI adoption across SDLC and Application Support to improve:

• Productivity

• Quality

• Cost efficiency

• Delivery predictability

• Build and scale a human + machine delivery model

• Ensure stable, predictable, high-quality delivery across multi-geo teams

• Lead growth and presales, expanding the account through transformation-led opportunities

• Deliver programs across staff augmentation, fixed-price, capacity, output, and outcome-based models

• Build trusted CxO-level customer relationships and ensure high CSAT

• Lead and mentor high-performing, AI-enabled engineering and support teams

What Success Looks Like

• Growth,and efficiency gains through AI

• Improved margins and financial performance

• Stable, predictable delivery outcomes

• Strong customer trust and satisfaction

• Scalable growth beyond $150M

Qualifications & Experience

• Bachelor’s degree in Engineering, Technology, or related field

• MBA or equivalent preferred

• 20+ years in technology services, consulting, or large-scale IT delivery

• Proven experience managing $100M+ (preferably $150M+) portfolios with P&L ownership

• Background as an Engineering / Technology Leader with strong Agile delivery experience

• Experience driving AI, automation, and transformation at enterprise scale

• Strong executive presence, stakeholder management, and communication skills

• Experience working in large global IT services organizations

Pay and Benefits

Pay Range Minimum: $146,000 per year

Pay Range Maximum: $300,300 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law.

This role may also be eligible for performance-based bonuses subject to company policies.

In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us.

We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best.

Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.

We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.