E‑commerce & AI Marketing Assistant (Part Time)

Full Description

Key Responsibilities

1. E‑shop operations

• Update product images, descriptions, pricing, stock, and key information on the eShop.

• Create and maintain discounts and promotions using tools.

• Assist with customer carts/orders and coordinate with customer service for issue resolution.

• Backup old eShop materials and support domain changes and promotion rule testing before new launches.

2. HKTVmall management

• Upload and maintain product materials on HKTVmall (descriptions, promo settings, links).

• Support setup and testing of promotion rules and advertising bookings on the platform.

3. CRM & customer data management

• Update member sources and tags using Omichat and other data sources.

• Follow up on data import/export, old eShop migration, and syncing tasks.

• Process event and campaign data into the CRM and ensure accuracy.

• Assist in daily coupon management, record editing, and simple customer service actions.

4. Marketing automation & communications

• Manage EDM templates, set up send groups, and assist with campaign execution.

• Send MMS/SMS notifications for campaigns and service updates.

• Support club and campaign communications across channels (email, SMS, WhatsApp greetings).

5. AI and workflow automation

• Explore and deploy AI tools for social media and content creation (draft posts, captions, simple visuals).

• Use or help build scripts (e.g. Python) to automate daily Excel processes and data mapping.

• Test and suggest AI tools or automation ideas that can improve workflows for marketing, e‑commerce, and CRM teams.

• Document AI/automation experiments and share results with the team.

Job Requirements:

• Currently pursuing an undergraduate or associate degree in Computer Science, Generative AI, Information Technology, or a related discipline

• Practical experience or academic projects related to AI applications, data analytics, or automation tools is an advantage.

• Interest or coursework in AI-driven marketing tools, machine learning, or system integration will be highly valued.

• Strong analytical, problem-solving, and communication skills.

• Proactive, detail-oriented, and eager to learn in a fast-paced environment.

• Good command of English and Chinese, both spoken and written.